Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

How Do I See Texts That Have Been Backed Up To The Cloud?
Shandycat
Enthusiast

I've set the "Cloud" app to back up text messages, but how do I see them? I've somehow lost a text and would like to know if it's on the cloud. I tried restoring from the Messaging app but nothing changes. I know I didn't delete it (it was important, and I couldn't have "accidentally" walked through the several steps it takes to delete a message).

Is there any way to get on a computer and see my backed up messages?

Thanks!

Labels (1)
0 Likes
1 Solution

Correct answers
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
vzw_customer_support
Customer Support

  Help is here for you Shandycat. This link will provide you with the details taht you need to properly use the cloud: https://www.verizonwireless.com/support/verizon-cloud-faqs/. Please take a look. We will be here for any additional questions. BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
vzw_customer_support
Customer Support

Shandycat, manage my messages is important to me. The cloud is used only to backup messages and can’t be viewed on line. If you have Verizon Message + you can view and manage your messages on line. What kind of phone do you have? http://spr.ly/65858JYy5
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
Shandycat
Enthusiast

Thank you for your reply. I'm using Message+ on a Droid Turbo2. If messages are backed up to the cloud, how do I get a message back that has disappeared? I've lost a text that I did not delete. I tried restoring from the Message+ app but nothing changes--it doesn't come back. It should have been backed up to the cloud, so how do I get it back if restoring doesn't work? I really need to get information from this text.

And where do I go to see the messages online? Do you have a link, or can you tell me where to find it?

Thank you!

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
vzw_customer_support
Customer Support

We appreciate the details, Shandycat. We want to exhaust all options in an attempt to get the missing text back. Did you try to restore the text message from the phone or from the computer? Just to confirm, is it just one text message or is it a text conversation?


ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
Shandycat
Enthusiast

Hi Arnett!

I tried restoring from the phone itself. Should I try restoring from the computer? How do I do that?

And there was only one message that disappeared from the conversation; the rest are still there.

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
vzw_customer_support
Customer Support

  Help is here for you Shandycat. This link will provide you with the details taht you need to properly use the cloud: https://www.verizonwireless.com/support/verizon-cloud-faqs/. Please take a look. We will be here for any additional questions. BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
lseder
Newbie

Pretty worthless response.

0 Likes