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How can I get my call logs and messages from the cloud?
Mozdef
Member

I recently switched to a Samsung Galaxy S6(128 gig) from a Droid MAXX.  I backed everything up to the cloud.  I got everything, but my call logs and messages onto my new phone.  I go to cloud on my new phone and it says that they should be on my phone and they are not.

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Re: Not getting my call logs and messages from the cloud
vzw_customer_support
Customer Support

Mozdef,


Let's get your stuff back. We know how important your content is. Please be certain to follow these steps on your new device if anything has not automatically restored for you: http://vz.to/1KpssEF

Let us know if this does the trick for you.


EricW_VZW


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Not getting my call logs and messages from the cloud
vzw_customer_support
Customer Support

Mozdef,


Let's get your stuff back. We know how important your content is. Please be certain to follow these steps on your new device if anything has not automatically restored for you: http://vz.to/1KpssEF

Let us know if this does the trick for you.


EricW_VZW


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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