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How can I get videos to play in my cloud account?
Dlfields
Newbie
‎10-16-2017 07:44 AM

I have a Galaxy 8. I cannot get any of my videos to play in my cloud account. Any suggestions?

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Re: How can I get videos to play in my cloud account?
vzw_customer_support
Customer Service Rep
‎10-18-2017 07:48 AM

Being able to playback you media is a must. What happens when you try to play a video? Are you able to download the video to the device and then play it?

AlbertoR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How can I get videos to play in my cloud account?
DulcineaLady
Enthusiast - Level 2
‎05-03-2018 08:41 PM

I have the same question. I can download videos to my phone and they play but videos will not play directly from the Cloud.

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Re: How can I get videos to play in my cloud account?
vzw_customer_support
Customer Service Rep
‎05-04-2018 02:56 AM

We understand your concern. You can play media from the cloud by heading to VerizonWireless.com. If you wish to play media from your device, you would have to use a web browser on your device. Find out how to gain access by following the next available links; https://www.verizonwireless.com/support/knowledge-base-208775/, and https://www.verizonwireless.com/support/knowledge-base-126141/.

 

JavierMD_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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