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How can I get videos to play in my cloud account?
Dlfields
Member

I have a Galaxy 8. I cannot get any of my videos to play in my cloud account. Any suggestions?

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Re: How can I get videos to play in my cloud account?
vzw_customer_support
Customer Support

Being able to playback you media is a must. What happens when you try to play a video? Are you able to download the video to the device and then play it?

AlbertoR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How can I get videos to play in my cloud account?
DulcineaLady
Member

I have the same question. I can download videos to my phone and they play but videos will not play directly from the Cloud.

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Re: How can I get videos to play in my cloud account?
vzw_customer_support
Customer Support

We understand your concern. You can play media from the cloud by heading to VerizonWireless.com. If you wish to play media from your device, you would have to use a web browser on your device. Find out how to gain access by following the next available links; https://www.verizonwireless.com/support/knowledge-base-208775/, and https://www.verizonwireless.com/support/knowledge-base-126141/.

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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