Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
How can I recover my deleted photos?
Lizrtabor
Member

I spoke to a Verizon agent and she told me to delete all my photos from my cloud so I would be able to get into my photos on my phone.  She ensured me doing this would not affect the pics on my phone...so I emptied my cloud.  Now...April and May pics are

Please help!! I had some important pics on here and now they are gone!

Labels (1)
0 Likes
Re: How can I recover my deleted photos?
vzw_customer_support
Customer Support

Help has arrived Lizrtabor. I also love saving all my memories and want to make sure we can help retrieve your files. Have you logged into your My Verizon Cloud Account online via a desktop? You may still be able to view the photos here. Keep us posted. http://bit.ly/xB4iTc



YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How can I recover my deleted photos?
Lizrtabor
Member

No...the Verizon agent instructed me to delete from a desktop my entire

cloud of pictures to free up the space. I thought they would still be on my

sd card...but they aren't there either...I'm so irritated!

On May 25, 2016 3:27 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: How can I recover my deleted photos?
vzw_customer_support
Customer Support

Lizrtabor, I'm so saddened to hear that your pictures were deleted! Let's see if we can get them back. Please log on to your Verizon Cloud from a computer, and see if you see any items in the "trash" icon.


MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How can I recover my deleted photos?
vzw_customer_support
Customer Support

Lizrtabor - Losing priceless pictures is heart breaking.  Let's find your cloud content and bring back your pictures. Please sing into MY Verizon here. http://vz.to/1EYTnyL Hover over  My Devices and click on My Cloud media and content. Once the Verizon Clod page opens, you will see a series of options on the left hand side. The last option is trash. Click on Trash icon. Anything you have deleted should be there and you will be able to restore your pictures.


JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How can I recover my deleted photos?
Lizrtabor
Member

My trash says I have 1947 items...however when I click on it...it says I

have 0 items in the trash!!!

On May 27, 2016 5:57 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: How can I recover my deleted photos?
vzw_customer_support
Customer Support

Lizrtabor,


Thanks for keeping us posted. That is definitely odd indeed! If you log out and back in do you show the same information?


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How can I recover my deleted photos?
Lizrtabor
Member

Yes, I have logged out and back in almost daily...just hoping something

would be different. I even had my husband (he's a law enforcement officer)

use a machine that extracts deleted items and he couldn't get the pics

either.

On May 29, 2016 6:44 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: How can I recover my deleted photos?
vzw_customer_support
Customer Support

Liztabor, thanks for the detailed information and we are not giving up until we find a solution to this problem. What's the make & model of this device? Have you used another back up option since you got the phone?



GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How can I recover my deleted photos?
vzw_customer_support
Customer Support

Lizrtabor, these pictures are very important. We will work to help you restore them. Please follow this link http://spr.ly/6583BSHZP This shows the options that should be available. Let us know if this works for you.

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes