The previous phone has a broken screen so I can't sync phone to phone; I have the same phone number as i do now. It has been a couple years, this was back when verizon gave you 5gb of storage with your plan.
Hey there! I know it can be very important to retrieve information from an old device. I'm sorry to hear you're having trouble with the broken phone. Let's look for options to assist you further. What information are you wanting to retrieve? Please tell me, besides the Cloud had you backed up the content in any other way? Do you still have Verizon Wireless service?
KarolineD_VZW
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