Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
How do I empty my cloud files more quickly?

I have spent a lot of time deleting documents, videos and photos from my Verizon Cloud storage today. I don't remember signing up for this, and I don't know how all this stuff got into my storage. Today I was told that I should increase my storage. That's how I discovered I have been paying $3 per month for it.

So, I stopped the charges for the Cloud storage, and now I'm trying to clear out files. My index finger hurts from scrolling and clicking for hours. I've deleted over 3k files. Still have another 3k to go. And I'm still over 5 gb. I don't know where all these little images came from. I just noticed a lot more were added today. I didn't do that!

I can only delete in small batches. The whole page freezes up if I try to delete more at one time. Does anyone know how to help this go faster?

Labels (1)