How do I get my photos and videos out of my Verizon Cloud account and onto my computer since I am switching cell phone provider companies?

[MarcyLynn]

How do I get my photos and videos out of my Verizon Cloud account and saved onto my laptop since I am switching cell phone company providers? Any help is appreciated... Thanks!!!!

[pherson]

Well, I'd suggest you contact your new provider and ask them.

Why would you think someone on a forum you are trying to leave would offer assistance?

[MarcyLynn]

Considering that I have been spending 308.00 a month for the last 4 years one would think that I could get a little assistance! I'm also not sure why you bothered replying to this message if you weren't willing to help. One would think you'd keep your smart *** comments to yourself! I happen to have pics/videos of my children that I can't replace.

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[pherson]

It doesn't matter how much you spend.

Best wishes at your new carrier.

[vzw_customer_support · Accepted solution]

We would be heartbroken to lose you, MarcyLynn! May I ask why you are considering the switch? What can we do to help you stay? You can log into your My Verizon account via the Cloud web app at http://www.vzw.com/cloud. Once logged in you will have the option on each picture and video to export the file to comnputer.
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

We certainly want to see you be able to transfer all those precious memories! Had you previously used Verizon Cloud  to backup the pictures? Were you using a microSD card in the device to save the pictures originally?
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Snn5]

You should have downloaded all your Verizon files to your PC BEFORE you cancel service.  Then you can upload them wherever you want.