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How do I give permission to my phones' apps to back up to the cloud
Susanna_Degrace

How do I

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Re: How do I give permission to my phones' apps to back up to the cloud
vzw_customer_support
Customer Support

Susanna_Degrace, we know how important it is to have all your personal information saved. We are sad to say, but Verizon Cloud is not able to backup App information or Data. Our services are only able to save personal information like Contacts, Photos, Videos, Music, Documents, Messages and Call History. Apps on your phone are owned by the OS provider of your phone like Google, Apple, or Windows. You are able to use their services to help backup or save your app information with them.

StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I give permission to my phones' apps to back up to the cloud
vzw_customer_support
Customer Support

Susanna_Degrace, we know how important it is to have all your personal information saved. We are sad to say, but Verizon Cloud is not able to backup App information or Data. Our services are only able to save personal information like Contacts, Photos, Videos, Music, Documents, Messages and Call History. Apps on your phone are owned by the OS provider of your phone like Google, Apple, or Windows. You are able to use their services to help backup or save your app information with them.

StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I give permission to my phones' apps to back up to the cloud
Susanna_Degrace

Why is it that my downloaded music is not being backed up by the cloud? I get a response which states: "You do not have permission from any of your apps."

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Re: How do I give permission to my phones' apps to back up to the cloud
vzw_customer_support
Customer Support

That is unusual. You should be able to save music to cloud storage. What kind of device are you using and which cloud service are you using with it?


NoahS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: How do I give permission to my phones' apps to back up to the cloud
Susanna_Degrace

The app is the preinstalled app, Verizon Cloud.

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Re: How do I give permission to my phones' apps to back up to the cloud
Susanna_Degrace

My phone is a LG Lucid 3.

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Re: How do I give permission to my phones' apps to back up to the cloud
vzw_customer_support
Customer Support

Thanks for clarifying Susanna_Degrace. If you go into the Cloud application, are you able to select what you would like to backup in Settings?


VanessaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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