How do I give permission to my phones' apps to back up to the cloud

[Susanna_Degrace]

How do I

[vzw_customer_support · Accepted solution]

Susanna_Degrace, we know how important it is to have all your personal information saved. We are sad to say, but Verizon Cloud is not able to backup App information or Data. Our services are only able to save personal information like Contacts, Photos, Videos, Music, Documents, Messages and Call History. Apps on your phone are owned by the OS provider of your phone like Google, Apple, or Windows. You are able to use their services to help backup or save your app information with them.

StevenG_VZW
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[Susanna_Degrace]

Why is it that my downloaded music is not being backed up by the cloud? I get a response which states: "You do not have permission from any of your apps."

[vzw_customer_support]

That is unusual. You should be able to save music to cloud storage. What kind of device are you using and which cloud service are you using with it?

NoahS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Susanna_Degrace]

The app is the preinstalled app, Verizon Cloud.

[Susanna_Degrace]

My phone is a LG Lucid 3.

[vzw_customer_support]

Thanks for clarifying Susanna_Degrace. If you go into the Cloud application, are you able to select what you would like to backup in Settings?

VanessaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.