How do I move pictures and video in my cloud to a file on my computer?
AJUA11
Newbie

How do I move pictures and video in my cloud to a file on my computer?

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Elements
Specialist - Level 1

On the computer you want to save the files on, navigate to the Verizon Wireless website, use the menu bar at the top to navigate to:

My Verizon > My Plan & Services > My Cloud Media & Contacts

Then select the Pictures (or Videos) section, and on the top-right you'll have several icons.

One is a checkbox icon you can click to select multiple photos (or a "Select All" option that will be on the top-left). Once you've selected everything you want to download, select the download icon on the top-right, which looks like an arrow pointing down.

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vzw_customer_support
Customer Service Rep

We would be happy to assist with transferring your files. What is the make and model of your phone? How have you already tried to transfer your files?

MahrizaM _VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Elements
Specialist - Level 1

On the computer you want to save the files on, navigate to the Verizon Wireless website, use the menu bar at the top to navigate to:

My Verizon > My Plan & Services > My Cloud Media & Contacts

Then select the Pictures (or Videos) section, and on the top-right you'll have several icons.

One is a checkbox icon you can click to select multiple photos (or a "Select All" option that will be on the top-left). Once you've selected everything you want to download, select the download icon on the top-right, which looks like an arrow pointing down.

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Oceana-77
Newbie

Your post and instructions are over 6 years old.  It looks like the Verizon.com Home Screen has been re-coded and the Menu Bar you refer to does not exist.

How can one perform the same download of multiple files in November 2023?

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kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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