Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How do I restore my backed up texts?

I lost my text messages from the cloud, phone, everywhere. Text is greyed out in restore. I have never deleted these because they are very important.  How do I retrieve them from wherever they went.

Labels (1)
Re: I lost my text backup and text is greyed out on restore. They are gone from everywhere in my phone. How do I get them back?
Customer Support

WEEBLEK, we do want you to be able to get all your text. We are here to help you with that option. What model phone do you have? Are you using Verizon Messages on your phone? We ask because that app can help load any saved text messages as well.



Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!