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How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
sbrittjck18
Newbie
‎03-07-2019 09:18 AM

My messages should be located in my cloud ... how do I retrieve them from there if they were deleted on my phone

1 person had this problem.
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Re: How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
vzw_customer_support
Customer Service Rep
‎03-07-2019 09:23 AM

We want to make sure that you can retrieve our backed up messages. I would love to help. Here http://spr.ly/6605EnlxW is how you can restore your content. Can you tell me more on what happened that you lost your messages? 

 

- AmberF_VZW

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Re: How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
Ann154
Community Leader
Community Leader
‎03-07-2019 11:05 AM

The Verizon Cloud only stores the past 90 days worth of messages. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
richs007
Verizon Employee
‎03-08-2019 10:49 AM

When you first start backing up messages, it will only go back 90 days.  But once it starts backing up, it will keep adding to that initial base so it will store more than 90 days.

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Re: How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
richs007
Verizon Employee
‎03-08-2019 10:52 AM

You may not be able to.  

 

Verizon cloud 'syncs' messages, much like contacts.  If a message is deleted from the phone, the next time a backup happens, it will remove it from the cloud.  You'll only be able to retrieve deleted messages from the Cloud app if the backup hasn't happened.

 

I think Verizon Messages app might have a different retention policy.

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