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How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
sbrittjck18
Member

My messages should be located in my cloud ... how do I retrieve them from there if they were deleted on my phone

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Re: How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
vzw_customer_support
Customer Support

We want to make sure that you can retrieve our backed up messages. I would love to help. Here http://spr.ly/6605EnlxW is how you can restore your content. Can you tell me more on what happened that you lost your messages? 

 

- AmberF_VZW

Re: How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
Ann154
MVP MVP
MVP

The Verizon Cloud only stores the past 90 days worth of messages. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
richs007
Verizon Employee

When you first start backing up messages, it will only go back 90 days.  But once it starts backing up, it will keep adding to that initial base so it will store more than 90 days.

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Re: How do I retrieve deleted messages from the cloud from 2/28/2019 - 3/7/2019
richs007
Verizon Employee

You may not be able to.  

 

Verizon cloud 'syncs' messages, much like contacts.  If a message is deleted from the phone, the next time a backup happens, it will remove it from the cloud.  You'll only be able to retrieve deleted messages from the Cloud app if the backup hasn't happened.

 

I think Verizon Messages app might have a different retention policy.

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