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How to exclude pictures, videos, and music from cloud backup
dreulbach
Member

How can I exclude pictures, videos and music files from cloud backup? These typically take up a lot of space, exceeding my cloud storage. I don't need them backed up to the cloud. I copy them out to a computer/external hard drive manually as backup. I want to use cloud backup only for other files than these. I would assume cloud backup has a way to choose what types of files to backup, and which types to exclude from backup.

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Re: How to exclude pictures, videos, and music from cloud backup
vzw_customer_support
Customer Support

Dreulbach, let's free up some space. Please follow this link for more information: http://vz.to/1xUTB75.

EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: How to exclude pictures, videos, and music from cloud backup
dreulbach
Member

I used the desktop app to manually removed photos, video, etc. which had

been uploaded from my smartphone to Verizon Cloud and freedom up space.

HOWEVER, the files were subsequently automatically reloaded to the Cloud

again, filling my Cloud space.

I need to know how to exclude photos, videos etc. from future backups to

the Cloud. That has been my question all along. How can I pick and choose

what gets backed up and what gets excluded?

Regards,

Dennis

On May 10, 2016 2:21 AM, "Verizon Wireless Customer Support" <

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Re: How to exclude pictures, videos, and music from cloud backup
vzw_customer_support
Customer Support

Let's make sure those precious memories are safe and sound the right way. Are you looking to keep the pictures on your phone after the original backup and removal? Once saved from Cloud to your computer can also free up space on the phone by removing the picture from device. 

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How to exclude pictures, videos, and music from cloud backup
dreulbach
Member

You are not answering my question as I asked it.

I have thousands and thousands of pictures on my phone, and many large

videos. These exceed my cloud storage. I NEVER want them backed up to

the cloud. I do not want to delete them from my phone (although some day I

may delete certain sets of pictures when I want to).

I am simply looking for a way to have certain types of files never get

backed up to the cloud. I want to be able to choose what gets backed up to

the cloud and what doesn't.

My picture files and videos will never be small enough to fit in the

cloud, and I have no wish for them to go to the cloud. I don't want all the

many, many gigabytes of files I have backed up to the cloud. I want to

choose what gets backed up. It will never be picture of video files, and

probably never will be music files either.

Please tell me how to exclude these files from backup to the cloud ... not

how to delete them after they get backked up, but simply how to NOT have

them backed up at all.

Thank you,

Dennis

On Thu, May 12, 2016 at 8:31 AM, Verizon Wireless Customer Support <

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Re: How to exclude pictures, videos, and music from cloud backup
gardengal021
Member

I was wondering the same thing. I didn't see a way using the website, but did find something using the Cloud app on my phone. Select Settings from the main menu of the app, and then under "What to Backup" you can unselect  Photos, Videos and Music.  I just did that for Videos; crossing my fingers that this actually works!

Teresa

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