I can not access the Cloud from a computer
MITCHNJULIE
Newbie

Previously, I could access the Cloud by logging on to a computer. Now, it appears to be thinking but nothing ever appears. What can I do?

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vzw_customer_support
Customer Service Rep

We have restored our cloud servers, however, you still may experience times where you are unable to sync your device, or see your content. This is to ensure that the servers remain available. We expect to have all limits to be lifted by 2/16 and Verizon Cloud services will return to normal. Be rest assured no data has been lost during this outage.


AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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21 Replies
tikibar1
Community Leader
Community Leader

There have been numerous threads the past week or so regarding issues with Cloud.  Apparently there's an outage; VzW reps haven't posted yet when it might be corrected.

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tonyome
Enthusiast - Level 3

I have the same problem.  Can't get any answers. Verizon seems clueless on this issue and won't say anything about it.

cflutist
Enthusiast - Level 2

I had Tier 2 ticket that they erroneously closed. Was told that it is a regional issue with the encryption used to access two of their servers.

Their estimated ETA for a fix is by Monday February 6th. Was told the data itself is backed up in triplicate. The example the CSR gave is that the locked is broken to the safe, but the contents in the safe are ok.

Should mention that hubby's cloud access is fine, but we don't know which physical server his data resides on.

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vzw_customer_support
Customer Service Rep

Thanks so much for reaching out to us via the forums.

Verizon has been working diligently to resolve your cloud trouble. We expect this issue to be fixed by Monday 2/6. Thank you for your patience.


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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JustCommenting

Ummm - today is the 6th & still no access to the Cloud via computer?  Do you have an update on the ETA for the fix?  Thanks.

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vzw_customer_support
Customer Service Rep

Sorry to learn that you're still having trouble with the Cloud, this is not the experience we want for you. Please check your private messages for additional assistance.

TrinetteW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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tonyome
Enthusiast - Level 3

Still cannot access Cloud via a laptop computer. Can't even reach the webpage.  Just clocks forever, then get an error message "not available" or "can't load". Is someone at Verizon really looking into this?  It's ridiculous.

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vzw_customer_support
Customer Service Rep

tonyome, here's a 2nd pair of eyes to look into this. Verizon Cloud is compatible with most laptops and desktop computers. Did you download the software to your laptop? Let's make sure that your device is compatible at


www.verizonwireless.com/support/verizon-cloud-faqs/?task=cloud#item9



LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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I guess I don’t understand. I have an HP Envy Notebook. It’s a very common computer. Why isn’t it compatible? It’s only 1 year old – and it was recommended by Geek Squad. I could understand if it was an obscure off-brand laptop. But HP? It has the largest notebook market share in the world???? Please help me understand why Verizon wouldn’t support HP laptops.

Jill

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pbug561
Contributor - Level 1

So, late November 2020, and my brand new laptop with FIOS 1gb service feeding it, and Verizon Cloud cannot reach from it to the internet.  Beyond it's not working, it is driving me crazy with error messages.  Anyone, from Verizon or otherwise, have any idea of what this clearly long standing problem is?

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

Being able to access the cloud from your computer is very important. We're sorry to hear that you're experiencing problems with this and we'd be more than glad to help. Can you tell us more about this matter? How long has this been happening? Which cloud option are you using? (e.g., Verizon Cloud, iCloud, etc.) - RobertC_VZW

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MATBOD6
Enthusiast - Level 2

Welcome to the Verizon Clown Cloud.

Its been down for weeks now with no end in sight and its an issue they obviously don't want to give a straight answer on.  That's some kind of customer service for you.

vzw_customer_support
Customer Service Rep

We have restored our cloud servers, however, you still may experience times where you are unable to sync your device, or see your content. This is to ensure that the servers remain available. We expect to have all limits to be lifted by 2/16 and Verizon Cloud services will return to normal. Be rest assured no data has been lost during this outage.


AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BRANDJJJR
Newbie

Feb 14th still no access at ANY TIME to the cloud. Is the 16th still an accurate fix day or just another promise that will be pushed out again when the date hits? Very Frustrating to keep getting empty answers/promises.

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tonyome
Enthusiast - Level 3

I agree, first they ignored the problem, then they said it would be fixed on February 6, now saying February 16.  I hope they really are fixing it.

DOREGA34
Enthusiast - Level 2

My problem is iCloud deleting my contacts not veriz cloud but they are not answering my messages on any of the forms here and the people in the store have no clue. Verizon does not want to give me years ago

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vzw_customer_support
Customer Service Rep

DOREGA34, we are sad to hear that your contacts were lost on your phone. We wish that we had a way to help assist you with iCloud. However that is a service from Apple, so we have no connection to that service. The best thing to do is to reach out to Apple directly for steps on possibly reloading your phone with a previous iCloud backup.


StevenG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

BRANDJJJR, we want you to be able to access your Verizon Cloud. Are you try to access it from your phone or a computer? If you are using your phone, what kind of phone do you have? Is your application up to date? 


YeseniaV_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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BRANDJJJR
Newbie

I have a Driod max 2, and the app is as up to date as I can get it. It used to work perfectly fine.

I can not access my cloud through the Verizon web site. All I get is a "something went wrong message".

On my phone I am finally able to see a very out of date listing of photos but can not perform a new backup to save newer ones, delete any photos or download the photos it shows me. I keep getting a "no data connection error" or a "cannot connect to cloud. no internet connection. verify and try again" wording may not be exact as i'm going by memory. This has been an issue since early to mid January. I know I have a wireless connection and a 4G connection as they work great for everything else.

Please advise as this is getting very aggravating.

James

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