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I can not access the Cloud from a computer
MITCHNJULIE
Newbie
‎02-03-2017 12:48 PM

Previously, I could access the Cloud by logging on to a computer. Now, it appears to be thinking but nothing ever appears. What can I do?

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Re: I can not access the Cloud from a computer
vzw_customer_support
Customer Service Rep
‎02-11-2017 03:12 PM

We have restored our cloud servers, however, you still may experience times where you are unable to sync your device, or see your content. This is to ensure that the servers remain available. We expect to have all limits to be lifted by 2/16 and Verizon Cloud services will return to normal. Be rest assured no data has been lost during this outage.


AnthonyM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can not access the Cloud from a computer
tikibar1
Community Leader
Community Leader
‎02-03-2017 01:08 PM

There have been numerous threads the past week or so regarding issues with Cloud.  Apparently there's an outage; VzW reps haven't posted yet when it might be corrected.

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Re: I can not access the Cloud from a computer
tonyome
Enthusiast - Level 3
‎02-03-2017 03:06 PM

I have the same problem.  Can't get any answers. Verizon seems clueless on this issue and won't say anything about it.

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Re: I can not access the Cloud from a computer
cflutist
Enthusiast - Level 2
‎02-03-2017 05:44 PM

I had Tier 2 ticket that they erroneously closed. Was told that it is a regional issue with the encryption used to access two of their servers.

Their estimated ETA for a fix is by Monday February 6th. Was told the data itself is backed up in triplicate. The example the CSR gave is that the locked is broken to the safe, but the contents in the safe are ok.

Should mention that hubby's cloud access is fine, but we don't know which physical server his data resides on.

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Re: I can not access the Cloud from a computer
vzw_customer_support
Customer Service Rep
‎02-05-2017 01:07 PM

Thanks so much for reaching out to us via the forums.

Verizon has been working diligently to resolve your cloud trouble. We expect this issue to be fixed by Monday 2/6. Thank you for your patience.


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can not access the Cloud from a computer
JustCommenting
Newbie
‎02-06-2017 10:12 AM

Ummm - today is the 6th & still no access to the Cloud via computer?  Do you have an update on the ETA for the fix?  Thanks.

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Re: I can not access the Cloud from a computer
tonyome
Enthusiast - Level 3
‎02-07-2017 10:07 AM

Still cannot access Cloud via a laptop computer. Can't even reach the webpage.  Just clocks forever, then get an error message "not available" or "can't load". Is someone at Verizon really looking into this?  It's ridiculous.

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Re: I can not access the Cloud from a computer
vzw_customer_support
Customer Service Rep
‎02-08-2017 10:37 AM

Sorry to learn that you're still having trouble with the Cloud, this is not the experience we want for you. Please check your private messages for additional assistance.

TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can not access the Cloud from a computer
vzw_customer_support
Customer Service Rep
‎02-09-2017 11:25 AM

tonyome, here's a 2nd pair of eyes to look into this. Verizon Cloud is compatible with most laptops and desktop computers. Did you download the software to your laptop? Let's make sure that your device is compatible at


www.verizonwireless.com/support/verizon-cloud-faqs/?task=cloud#item9



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can not access the Cloud from a computer
JustCommenting
Newbie
‎02-09-2017 02:35 PM

I guess I don’t understand. I have an HP Envy Notebook. It’s a very common computer. Why isn’t it compatible? It’s only 1 year old – and it was recommended by Geek Squad. I could understand if it was an obscure off-brand laptop. But HP? It has the largest notebook market share in the world???? Please help me understand why Verizon wouldn’t support HP laptops.

Jill

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