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I cannot access my Verizon Cloud! :(
jdubose2024
Member

I cannot access my Verizon Cloud. I have updated the app, tried accessing it over wi-fi and over my mobile data but nothing works. I have done everything but reset my phone which I don't want to do because my phone hasn't been synced to my cloud in almost a month.  Any suggestions?

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Re: I cannot access my Verizon Cloud! :(
dilbertaz
Sr. Member

Are you receiving any error messages when it doesn't work?

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Re: I cannot access my Verizon Cloud! :(
jdubose2024
Member

The only error message I receive just says "Something went wrong Sorry, we can't connect to the Cloud service at this time". No other messages are received. And like I said before the app is up to date and I tried connecting over different wi-fi connections and over my mobile data and nothing helped

Re: I cannot access my Verizon Cloud! :(
dilbertaz
Sr. Member

Can you access your cloud via the verizon website?

https://cloud.verizonwireless.com/vzCloud/home/cloudOverview.action

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Re: I cannot access my Verizon Cloud! :(
jdubose2024
Member

Yes, I can access the cloud from the website.

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Re: I cannot access my Verizon Cloud! :(
jdubose2024
Member

It's really getting ridiculous EVERY minute the "Something went wrong Sorry, we cannot connect to the Cloud service at this time" message pops up. It interrupts every app on my phone.

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Re: I cannot access my Verizon Cloud! :(
dilbertaz
Sr. Member

Next step would be to make sure you have an up-to-date version of Verizon Cloud

https://play.google.com/store/apps/details?id=com.vcast.mediamanager

Open this link and make sure it show installed and not Update, click Update if necessary.

If this doesn't work then either clear the data from Verizon cloud under Settings->Manage Applications -> Verizon Cloud or uninstall and re-install the application.

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Re: I cannot access my Verizon Cloud! :(
jdubose2024
Member

Please re-read the above messages. I have already updated the app and already tried accessing the app over wi-fi AND over my mobile data network..  I've already tried uninstalling and re-installing and clearing the data out. Nothing works                                                                                                                           

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Re: I cannot access my Verizon Cloud! :(
dilbertaz
Sr. Member

One more thing you can try (posted by GalaxyClass on another post).

Go into your online My Verizon account and go to features, next check off add Verizon Cloud free 5 GB (or 25gb whichever you have selected). Go to OK and check. Then next and check. Wait 5 minutes. Go into your device with mobile data on and find Cloud , tap and set up.

Re: I cannot access my Verizon Cloud! :(
jdubose2024
Member

So take off the feature and add it back?

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