I cant find photos and videos that were in my cloud

[TEENALOVE2316]

Where can they be?

[vzw_customer_support]

TEENALOVE2316,

We know how important it is now a days to ensure we have all of our media backed up. It is concerning to hear you are not seeing yours. How long ago were you able to view them in your Cloud? Have you checked both in your Cloud app on your device as well as online in your My Verizon account?

ChristinaM_VZW
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