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I cant find photos and videos that were in my cloud
TEENALOVE2316
Member

Where can they be?

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Re: I cant find photos and videos that were in my cloud
vzw_customer_support
Customer Support

TEENALOVE2316,



We know how important it is now a days to ensure we have all of our media backed up. It is concerning to hear you are not seeing yours. How long ago were you able to view them in your Cloud? Have you checked both in your Cloud app on your device as well as online in your My Verizon account?




ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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