Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
I got a new phone but now I can't find my cloud content
westside100
Member

I got a new phone because my previous phone died. I had content backed up in Verizon Cloud but now when I log in with my phone number it's asking me to sign up. Where's my backed up content?

Labels (1)
0 Likes
Re: I got a new phone but now I can't find my cloud content
vzw_customer_support
Customer Support

Hello westside100,

We definitely want you to be able to restore your backed up information to your device. What was your previous phone model? What is the new phone model? When you log into your online account, do you see your backed up content?

https://www.verizonwireless.com/support/how-to-use-verizon-cloud/

ChristopherM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes