I had to complete a hard reset of my Samsung Note 4. Now when I view the backup on Verizon cloud, it shows two different folders for my phone. My Samsung SM-N910V and My Samsung SM-N910V_1. One has like 4 gb and the other has 26 gb. How can I combine them?
We want to make sure you can access your phone information in one location. At this time we do not have a way to combine the two back ups. However, you can restore the content from your previous back up, delete the folder, and back up again to one location. JasperM_VZW
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