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I have been trying to back up my cloud for several hours now so that I can activate my new phone and sync everything to it
emjackson22
Member

I need help backing up my cloud faster. It has been backing up for over 2 hours. It isnt my first back up either so Im not sure why it is taking so long. I need everything backed up so that I can activate my new phone. There isnt anything that tells me how much time is left on the backup or anything. Everything just says backup pending. What is going on and is there a faster way to do this? I am connected to wifi.

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Re: I have been trying to back up my cloud for several hours now so that I can activate my new phone and sync everything to it
vzw_customer_support
Customer Support

@emjackson22 Getting a new phone is super exciting. Let's get your device backed up. What type of pho...


AdrienneP_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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