Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
I just backed up phone by accident nees to get photos pls
SHJOHNSO
Member

How do I get photos back I backed up phone by accident and everything is gone

Labels (1)
0 Likes
Re: I just backed up phone by accident nees to get photos pls
jav6
Leader

This is primarily a user-to-user Community Forum with VZW Customers.  We can't guess correctly what make/model phone/device you are having issues with, so you have to provide that.  What app were you using to perform a backup and where was it backed up?  Odd that a backup would delete, but it might be an option turned on.  There should be a restore option from a backup, I would think.

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: I just backed up phone by accident nees to get photos pls
vzw_customer_support
Customer Support

jav6,

 

Thank you for getting started on gathering the details.

 

SHJOHNSO, I am concerned to learn that you backed up your phone, and then everything was gone. We definitely need to collect some information to have a full understanding of what happened and how to resolve this issue. First, I need to ask you a few questions. What is the make/model of the phone? What were you using to back up your device? Did the content delete right after the back up, or later on sometime?

 

 GinaU_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes