This is primarily a user-to-user Community Forum with VZW Customers. We can't guess correctly what make/model phone/device you are having issues with, so you have to provide that. What app were you using to perform a backup and where was it backed up? Odd that a backup would delete, but it might be an option turned on. There should be a restore option from a backup, I would think.
Thank you for getting started on gathering the details.
SHJOHNSO, I am concerned to learn that you backed up your phone, and then everything was gone. We definitely need to collect some information to have a full understanding of what happened and how to resolve this issue. First, I need to ask you a few questions. What is the make/model of the phone? What were you using to back up your device? Did the content delete right after the back up, or later on sometime?
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