I need desktop app to get to my cloud

[jgoodwin27317]

I have surface 4 Pro, my desktop app does not take me to my cloud, I have tried  to download a new app but want work. thanks

[vzw_customer_support]

jgoodwin27317 We certainly want you to have access to your Cloud account. What app are you adding? What happens when you try to get to the Cloud? Have you tried a different browser?

DeloresK_VZW
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[jav6]

Are you signing into the Verizon Cloud with a username/phone number of a device with the Cloud service? The Verizon Cloud desktop app should ask for login/password and answer to a secret question if a new device.