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I need desktop app to get to my cloud
jgoodwin27317
Newbie

I have surface 4 Pro, my desktop app does not take me to my cloud, I have tried  to download a new app but want work. thanks

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Re: I need desktop app to get to my cloud
vzw_customer_support
Customer Support

jgoodwin27317 We certainly want you to have access to your Cloud account. What app are you adding? What happens when you try to get to the Cloud? Have you tried a different browser?

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I need desktop app to get to my cloud
jav6
MVP
MVP

Are you signing into the Verizon Cloud with a username/phone number of a device with the Cloud service? The Verizon Cloud desktop app should ask for login/password and answer to a secret question if a new device.

...Just another VZW customer...trying to offer some assistance...
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