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I need to restore my call logs and messages from Verizon Cloud on my S3
DougyD
Newbie
‎03-27-2015 08:31 AM

I backed up my call logs and my messages to verizon cloud and I need to restore those back on my S3 phone.  I just recently reset the phone.

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Re: I need to restore my call logs and messages from Verizon Cloud on my S3
vzw_customer_support
Customer Service Rep
‎03-29-2015 08:51 AM
DougyD,

We will be happy to help you get those logs and messages back onto your S3. Before we review any steps I was wondering exactly what app you used to back up this information? Verizon Cloud does not store call logs or messages; however, Verizon Messenger does back up messages. Did you have Verizon Messenger on your phone? Call logs are not backed up in an app, but can be found in My Verizon http://vz.to/P5EA3R at any time.

SarahO_VZW
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