Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

I need to restore my call logs and messages from Verizon Cloud on my S3
DougyD
Newbie

I backed up my call logs and my messages to verizon cloud and I need to restore those back on my S3 phone.  I just recently reset the phone.

Labels (1)
0 Likes
Re: I need to restore my call logs and messages from Verizon Cloud on my S3
vzw_customer_support
Customer Support
DougyD,

We will be happy to help you get those logs and messages back onto your S3. Before we review any steps I was wondering exactly what app you used to back up this information? Verizon Cloud does not store call logs or messages; however, Verizon Messenger does back up messages. Did you have Verizon Messenger on your phone? Call logs are not backed up in an app, but can be found in My Verizon http://vz.to/P5EA3R at any time.

SarahO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes