If I never downloaded photos from the cloud, are they gone?

[Arlenecastillo]

I never downloaded my photos from the free cloud before it expired. Are they gone forever? : (

[sprmankalel]

Yes

[vzw_customer_support]

I'm sorry to learn that you did not back up your photos before the free cloud trial expired. I'll be happy to help with this and provide other options. If you did not backup your photos before the cloud expired, there will be no log of your photos being backed up. Do you recall if you used another method to back up your phone's content?

JuanD_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

Arlenecastillo, we understand how important those photos are to you. Did you register your mobile number at Verizon Cloud to verify if any photos were successfully saved there?

Click the link below for more information regarding how Verizon Cloud works:

https://www.verizonwireless.com/support/verizon-cloud-faqs/?task=cloud

LasinaH_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[richs007 · Accepted solution]

If it expired in less then 30 days, contact support to have them put the cloud service back on your phone line and take the content out of archive status.  If it's been longer than 30 days, the content will have been permanently deleted.