Lost Cloud Data
hquinlan11
Newbie

I recently lost the cloud plan I was signed up for. So, I upgraded to get it back, but have bow lost all of what I had previously backed up in the cloud. How do I restore this?

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1 Solution
richs007
Verizon Employee

Once cloud service is removed from a phone number for any reason, it is archived (put into 'cold storage') for 30 days and can only be restored by the support team.

Contact support to have them check if an archive exists (very likely if the cloud service was removed from your phone number in the last 30 days) and ask them to restore it for you if one exists.   You can also try emailing the development team at VerizonCloud@VerizonWireless.com with the phone number that had the cloud service removed from.

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15 Replies
Ann154
Community Leader
Community Leader

The instructions in the cloud expiration email indicated you needed to download your content prior to the expiration date. Otherwise the content is gone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

Hi !


I know your pictures are important and I'm here to help. It is unfortunate that you were unable to take action before the content was removed. However, if this occurred within the last 30 days, I can certainly assist with restoring the content. I will be sending you a Private Message momentarily.

 

 

 

AyaniB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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DAVSAV87
Newbie

I too lost several photos in the last few days and know nothing about cloud services "expiring". Please advise. Thanks

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vzw_customer_support
Customer Service Rep

Oh, no! We want to make sure that you have all of your content backed up, Davsav87. Have you tried to look into your Verizon Cloud online through a computer? Your content may have been added to the trash-can and you can attempt to restore it if it has been.

 

JoshuaT_VZW Follow us on TWITTER @VZWSupport


If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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JOHHOM0
Enthusiast - Level 2

Its not there either unfortunately

On Nov 12, 2017 4:53 AM, "vzw_customer_support" <forums@verizonwireless.com>

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tikibar1
Community Leader
Community Leader
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JOHHOM0
Enthusiast - Level 2

It doesn't the email isn't valid

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Gibbler75
Newbie

I never received an email about the cloud changing. I just logged on and noticed nothing was there. I'm very upset about this. Have I really lost all my important photos and documents?

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dexman
Community Leader
Community Leader

Verizon Wireless is making its cloud service a "pay for" option. Up until now, users were given 5GB of free space to store contacts, pictures, videos and so forth.

That is now gone.

Going forward, users will be able to backup their contacts for free. Anything else will require the aforementioned subscription.

There are third party cloud service providers out there, so, anyone looking to steer clear of the surcharge might want to consider moving content to Apple, Microsoft, Google and others.

These companies still offer a base amount of free storage with the option to buy more as needs warrant.

hquinlan11
Newbie

Hi

I never got a response to this outside of the initial direct message. Can you provide an update?

Thanks.

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vzw_customer_support
Customer Service Rep

hquinlan11

 

Thank you for reaching out to us as we want to make sure you are updated as to what is going on with the cloud feature. Upon review of the thread I do see that the correct information regarding this concern was supplied. You also mentioned that you received a direct message as well, so were you ever able to get in touch with customer service so that we can review the options available to restore your cloud? If not please reach out to us via one of the methods in this link http://vz.to/2mpJhp0, as this is time sensitive.

 

EdwardL_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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JOHHOM0
Enthusiast - Level 2

Is this a joke none of the links work for me ahh

On Nov 18, 2017 1:47 PM, "vzw_customer_support" <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

I'm sorry JohHomo. We never want our customers to be frustrated. I would love to help. What can we assist with today?

JoeL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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richs007
Verizon Employee

Once cloud service is removed from a phone number for any reason, it is archived (put into 'cold storage') for 30 days and can only be restored by the support team.

Contact support to have them check if an archive exists (very likely if the cloud service was removed from your phone number in the last 30 days) and ask them to restore it for you if one exists.   You can also try emailing the development team at VerizonCloud@VerizonWireless.com with the phone number that had the cloud service removed from.

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JENNIFER032373

Please help I have lost all cloud data when a Verizon rep did not inform me clearly and I have now lost all photos on multiple lines. I am devastated ๐Ÿ˜”

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