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MY PHONE IS LOCKED. Can I backup to cloud from my PC/HOW?

I forgot my password so they said I have to factory reset losing all data on my Note5. Last backup Feb 16, 2016. I only had 5g. Now I bought 25 so asking is there a way to go through myverizon cloud account online and backup files before I factory reset. It is my business phone. Done everything to try and open, Device Manager, all the YouTube ideas...nothing. PLEASE ANY IDEAS... 

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Re: MY PHONE IS LOCKED. Can I backup to cloud from my PC/HOW?
Customer Support

We want to make sure that you keep the information on your device close. Unfortunately, unless the option for automatic back-up was selected, there would be not other way to access the device to process a back-up. You can try connecting the device to a computer by USB and see if you can access and store the files that way on your computer.

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