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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Merge two Verizon clouds?
Hoser13a
Member

I seem to have a mobile cloud with 600 GB and a new 2 TB cloud that I got as part of a new Fios account.  What do I need to do in order to merge them?

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Re: Merge two Verizon clouds?
Ann154
Community Leader
Community Leader

@Hoser13a wrote:

I seem to have a mobile cloud with 600 GB and a new 2 TB cloud that I got as part of a new Fios account.  What do I need to do in order to merge them?


I doubt the two cloud services can be merge together. The wireless business is separate from the Fios business. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Merge two Verizon clouds?
richs007
Verizon Employee

That's what the Merge function was designed for.  Here's how to do it.

Merge Content After Setting Up Verizon Cloud on Your Device

  • Open the Verizon Cloud app on your phone
  • Tap the Menu icon Menu icon (upper-left)
  • Tap Settings(that little gear icon at the top right).
  • Tap Tools.
  • Tap Merge Content.
  • Tap Log Into Other Cloud Account.
  • From the 'Sign in' screen, enter your FiOS Verizon Cloud user ID and password then tap Sign in.
  • Review the info then tap YES, MERGE CONTENT.
  • Review the final message then tap OK.
    Note The merge may take up to 24 hours to fully process.
    Note If a "Something Went Wrong" or "Just About Done" message appears, contact VerizonCloud (at) VerizonWireless.com for further assistance.

Modified from the original Verizon Cloud FAQs

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Re: Merge two Verizon clouds?
Hoser13a
Member

I contacted Verizon Cloud support email. They told me it couldn't be done.  I know you are right because there are instructions on the VZ site on how to do it.  Nothing frustrates me more than poorly trained or just moronic support. 

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Re: Merge two Verizon clouds?
vzw_customer_support
Customer Support

Hello, Hoser13a. We are very sorry to hear about the experience that you've had in the past when reaching out for support on this inquiry. We definitely want to make sure that you are able to merge your two Verizon Cloud accounts successfully. Can you please describe what the outcome of the instructions that we shared with you previously was for merging your Verizon Cloud accounts? -Brett

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Re: Merge two Verizon clouds?
Hoser13a
Member

I received the Something Went Wrong error.  

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