Messages in Cloud

[chris1060]

Unable to access messages that are backed up in the Cloud. It shows I have 273 messages, but when I do a restore to my device, there are none. Logged in through the web, but can't find an option for messages.

[vzw_customer_support]

It’s important to us you are able to locate the information you have backed up in the Cloud, chris1060. Let’s go over a few details and make sure we get things heading in the right direction.

Just for clarification, are you receiving any error messages when restoring the device? Does the Cloud application have the newest update applied?

SteveR_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[chris1060]

Thank you for your reply. The application is currently up to date. There are no error messages either during back ups or restores. I can delete the messages from Messages+ and do a backup, then do a restore to my device. This will load saved messages from the Cloud to my device, and I can view them. But I cannot login to the Cloud and view my saved messages there. The only options I get are, Contacts,

Photos, Documents and Videos. No option for messages.

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