Messenger plus and cloud has stopped
RICBOS26
Enthusiast - Level 2

Over the past week or so I've been getting pop ups stating that messenger plus has stopped and also cloud has stopped. I've cleared out my cache and cleaned up my cloud. What do I need to do to get this to stop popping up?

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georges_vzw
Verizon Employee

You’ve been taking great steps in sending the automatic feedback, BRAHMA1387. The method Ann154 suggests takes things a step further. Here’s how to email the developer directly from the app (s) causing the issue: https://www.verizonwireless.com/support/knowledge-base-43779/#email This will alert the developer directly to look for those automated updates and crash reports you’ve been sending, among other things. I hope this helps clear up the details.

GeorgeS_vzw

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KELHAM46
Newbie

I've been having the exact same issues on my V20 for about 2 weeks now. Have you had any luck with a resolution?

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richs007
Verizon Employee

We continue to work with LG to get a solution and hope to have a solution available the end of next week or early the following week.  If you send an email to our developer inbox verizoncloud @vzw.com we will make sure you're one of the first few to get it.

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richs007
Verizon Employee

We, Verizon - not Verizon Cloud, have begun sending out the updates to the LGV20 devices.  You should start seeing relief after you get that update.  It will be your normal LG/device update and not a Cloud app update.

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