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Correct Answer!
My videos in the Verizon cloud (on the app) aren't downloading back onto my phone.
drewtstrong
Member
‎07-28-2016 10:46 AM

My videos in the Verizon cloud (on the app) aren't downloading back onto my phone. It says they are but the bar never moves with progress. Can you please help?

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Correct Answer!
Re: My videos in the Verizon cloud (on the app) aren't downloading back onto my phone.
vzw_customer_support
Customer Support
‎07-30-2016 11:00 AM

drewstrong, we certainly want you to be able to retrieve your videos from the Verizon Cloud. Let's get this downloaded right away. Are you getting any error messages? Are you saving the video to the SD card or to the phone? What's the make/model of the device?

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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