No access to verizon cloud

[JRW1132]

I got a samsung s7 about a month ago and all my pictures/contacts/videos were accessible through the verizon cloud app.  As of yesterday, I can no longer access the content so I cleared data and cache, forced stop.  It still didn't work so i uninstalled and reinstalled.  Now I cannot even logon to the app anymore.  When I try to login it says "Verizon Cloud has encountered an error.  Please close application and try again (code:7500)"  I once again tried clearing data and cache, forced stop uninstalled/reinstalled but every time i login I still get the same error?????

[MATBOD6]

Yes, i have the same thing. On Monday I had to purchase a new phone as my old Samsung was on its last legs. When the kiosk transferred everything from my old phone to the new Motorola Droid the Google Contacts were ok but unknown to me my Verizon contacts didn't. My Verizon contacts were the contacts that I call most frequently. Especially my business contacts.

The customer service people at the Kiosk were clueless about this as have been the people on the phone. I too get the 7500 error message and worse i can't even access on line my contacts to print them off manually!!!  This is unacceptable and we should be compensated for this mess. When they hit me up for my monthly payment I would to send them an "ERROR CODE"  for a week and see how they like it.

[PATH501]

Received a text message that the problem was cleared up.  It's not!

Still unable to connect to the cloud!

[jbart321]

So what is the update here, Verizon?  More than a week and still down.  Can't even access online.

[tikibar1]

One user reports they were given an estimate of 2/6/17:

Re: I can not access the Cloud from a computer

[MATBOD6]

They don't care. They are hoping that it just goes away to Google. The

Kiosks are indifferent and as of today still don't know about it. The

online people are nice but are clueless. I'll be voting with my wallet,

see how that works

[PATH501]

Dear Verizon,

After you decided that you were going to take my favorite phone away from me (note 7), I feel you have now lost all of my memories that I have acquired over the past 5 years and will not tell me.  I have trusted this service and now "you"  will not keep me informed.  I have pictures of my dead mother that I may never get back and now my trust in Verizon is shakey at best.   Where is the communication?  Where is the "customer service"?  Where are my memories I trusted you to keep safe in" the cloud"?

I've lost my phone because you felt it was in my best interest,  do not lose my memories as well,  because that is not in your best interest!

[Citrine7]

This has definately been a bit of a wake up call for me. After almost a week and a half of not having any access to my data I have loaded all of my photos into Google Photos now (free and sooo easy) and sent and saved my current phone contacts. Even when Cloud is fixed and I am hopefully able to access my info again, I will no longer view this service as the most dependable option.

Irrelevant responses and no answers from numerous Verizon reps after this long has been very disappointing.

[vzw_customer_support]

Citrine7, we want to make sure that your photos are safely synced and saved at Verizon Cloud. Are you able to access your media here: http://vz.to/1EsFmQ0

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Citrine7]

I can access my account information on the website (billing, usage, etc.) but when I attempt to access My Cloud on the website it just rolls and rolls....after over 3 minutes page populates that says 'site cannot be reached'

[JRW1132]

Same here.  Still wondering if my info is lost forever or just temporarily...

[jbart321]

Still not working.  Almost two weeks now right?  How is this not fixed after this long?

[PATH501]

I just got  off the phone with a very rude customer service rep (nick) that spoke down to me by telling me that I should back up a different way than the cloud.  He did tell me that Verizon should have a resolution around the 9th of February.

I am so upset with Verizon and their level of customer support on this issue that I don't know if I can stay with Verizon.  I have found that I get the same level with service with t mobile at my home.

Verizon this is your only chance to make this right.

[vzw_customer_support]

I am sorry to learn that you had a bad experience on the phone when you called us PATH501, you should always be treated with the outmost respect when you contact us regardless of the channel. I understand that you are having some issues with the Verizon Cloud (as per your posts), and I sure want to ensure that we review options to confirm what content has been backed up and saved to your Verizon Cloud. Please login to your Verizon Cloud on your computer as per number 3 under General Information at this link to see all saved content: http://spr.ly/65808TI6w

We never want you to be upset, and we’ll make sure to explore additional support options if you do not find all your content online.

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jbart321]

What part of nothing works don't you folks get?  Web does not work either.  It spins and times outs. 

[PATH501]

Antonio,

I am not able to access the cloud period.  The few  times that I was able to access it without timing out of showed that I have nothing stored.

My problem  as the same as others stems from changing or resetting phones around the last week of January.  People that changed or reset  their phones are now unable to connect to the cloud to restore contacts, photos or anything else. 

[PATH501]

Does this spell out what all these nice people are talking about Verizon?  It's going on 2 weeks!

[PATH501]

Here's one more for you too, Verizon.  This one may upset some of you guys.  Looking in my photos section, it says repository has been deleted.

[vzw_customer_support]

Thank you for providing us with a screenshot of the error message that you are getting, PATH501. It was a huge help. We sent you a private message so we can gather some information from you to continue. If you can reply to the message then it would be greatly appreciated.

ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[PATH501]

I'm sorry but I do not feel comfortable with giving out that information.I am now able to access my contacts but still unable to access my music, documents and pictures, it times out with a "2808" error code!I'm really disenfranchised with Verizon right now, simply because of this issue and the [Removed]  that I have gone through to deal with this, whether it be rude customer support or this endless messaging!  This has been an incredible inconvenience in my life and I have been with this company for many years!

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

[JRW1132]

I now get this error too:  Repository data has been deleted error-(2802)

[PATH501]

Same here JRW1132.

For some reason or another Verizon seems to think this is an isolated event not affecting many people so they just don't care.

Update, they just asked me to contact them on Facebook or Twitter instead of on here. 

I just don't get it.