No access to verizon cloud

[JRW1132]

I got a samsung s7 about a month ago and all my pictures/contacts/videos were accessible through the verizon cloud app.  As of yesterday, I can no longer access the content so I cleared data and cache, forced stop.  It still didn't work so i uninstalled and reinstalled.  Now I cannot even logon to the app anymore.  When I try to login it says "Verizon Cloud has encountered an error.  Please close application and try again (code:7500)"  I once again tried clearing data and cache, forced stop uninstalled/reinstalled but every time i login I still get the same error?????

[jbart321]

I've gotten further today than I have in more than 2 weeks.  But it does not recognize my login and says I am locked(I am not).  And I get this error on the website version when accessing anything but contacts.

Repository data has been deleted error-(2802)

[Denverclimber]

I'm going to continue posting here in different places because of the frustration of being shut out of the broken Cloud for TWO WEEKS. I have contacted VZ a number of times and have not received a single return phone call from a requested AD when talking with a supervisor. The whole broken server issue and the unbelievable fact that the Cloud has been down two weeks necessitates VZ obtaining another vendor for the Cloud. As soon as the Cloud is up and running, I will take the protocols given to me by Google and migrate all the data from the VZ Cloud over to the Google Cloud I have in my corporate account. As far as I'm concerned, VZ is a joke of a company and this comes from a loyal customer having been with them for seventeen years.

[Citrine7]

I am no longer getting the 7500 error. The app opens, says is backing up and backs up my contacts and text messages.

Then I get a notification pop that backup is paused because the service is temporarily unavailable.

Then an error box that says the same thing. Service is temporarily unavailable.

I've uninstalled, reinstalled, blah blah umpteen times as I have the last **18 DAYS it has been down***  C'mon Verizon.....Seriously.

[JRW1132]

Well I can login now and it has my contacts. It also shows 2gb being used however no pictures, videos etc. When trying to access them i get a pop up that says something went wrong sorry cannot connect to cloud service at this time. It won't even backup the little bit I have on this phone currently. Will this ever come to a resolution verizon?

[yarelim_vzw]

I definitely take advantage of the Verizon Cloud to save all my precious memories and understand how this has been an unpleasant experience. At this time our engineers have been working on getting the Verizon Cloud to function as it is intended to. We have restore our cloud servers, however, you may still experience times where you are unable to sync your device or see your content. That is to ensure that the servers remain available. We expect to have all limits limited by 2/16 and Verizon Cloud servicers will return back to normal.  Be restore assured that no data has been lost during this outage.

yarelim_vzw​

[Citrine7]

I hope this is in fact the case and it will be fully functional in two days (2/16) and data is not gone. I have not had access to my photos in Cloud for a month. No access. Not intermittent. No access. I'm sorry if I'm being as redundant and unhelpful as the 'Cloud Service Unavailable at This Time' error has been to a substantial number of users for an entire month.

[vzw_customer_support]

Citrine7, thanks for you time and patience. We know that it's scary to lose access to the Verizon Cloud. We have restored our cloud servers, however, you still may experience times where you are unable to sync your device, or see your content. This is to ensure that the servers remain available. We expect to have all limits to be lifted by the end of next week and Verizon Cloud services will return to normal. Be rest assured no data has been lost during this outage.

MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[PATH501]

Okay, so far I count 4 different dates given to your customers as to when this should be resolved.  And now all you can say is next week?

I don't know if you realize or not Verizon, but it seems like you are playing us for fools.  Is that what we are to you?  Fools?

You continue to claim there is intermittent access but in reality there is no access (for any of us).  It will show contacts some times, but nothing else like pictures, music, documents at any time.

I think I speak for most here on this forum that this issue has become a great inconvenience to all that are affected and for you to continue to keep pushing out the date of "expected" functionality is absurd and/or incompetent.

For some reason Verizon has yet to give us hope that the issue will be resolved especially in the face of lies already told to us by Customer Support in this very thread.

I am still going on the assumption that all my music, photos and documents are now lost forever simply because the cloud website tells be that that information has been deleted (error code 2808)!

Please forgive me if there has been a misunderstanding here, especially if there has been a lack of communication from your higher ups and service department to you, the support representative, which has effectively made Verizon Customer Service look bad.  If that is the case, then we all know how you feel!  We, the customer, have been jerked around too!

[vzw_customer_support]

I understand how upset you are Path501 as I would be as well. I know pictures are precious memories. We are working hard to make sure that you have access to the Verizon Cloud. I know we have sent you a Private Message to try to get this resolved, and I understand not feeling comfortable, but I can assure you that you are in a secure message. I do hope you reconsider. You can also reach out to us via chat or by calling us at 800-922-0204 https://www.verizonwireless.com/support/contact-us/ Let me know how you would like to proceed.

AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MRIDE214]

It's February 16th - I still have limited access to the Verizon Cloud and can't access any of my old photos/documents, etc.  Also, I absolutely love how these reps have been coached to make it seem like the problem is on the users/customers side and isn't a Verizon problem at all.  "What type of device are you using?, When did this problem first occur?.....and so on and so on and so on.  Ridiculous.   

[tonyome]

I know, it is insulting to my intelligence when they do that, and extremely galling.

[cflutist]

First it was 2/9 to fix DC8 and DC9 Servers, then 2/16 to remove throttling, now the latest ETA is 2/23 as noted on my second Tier-2 NRB Ticket.  Frustrating for sure.

Can access all data via phone, but only Contacts via MyVerizon on home and work computers.l That tells me that the data is there, but the delivery channel is broken.  Clicking on Settings doesn't work either.

[MRIDE214]

Just noticed they've taken down the online chat option.  Interesting.

[vzw_customer_support]

MRIDE214 - We strive to provide the best options to communicate with us. Our Chat option is still available. Check it out. http://vz.to/1bnHNlm

JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[yarelim_vzw]

I rely on the Verizon Cloud and understand how frustrating this has been. Our techs are definitely at work trying to get the Verizon Cloud back up and running.  As mentioned before, during this outage no data will be lost, but as of right now the ETA is now 2/23.

Thank you for your patience.

yarelim_vzw

[jbart321]

Hope you plan to compensate people for this.  It was 2/6, then 2/16 and now 2/23.  Unacceptable.  How is it a company this size does not have redundancy?  If anything fails it should fall over to another device.  Total complete incompetence. 

[tonyome]

I asked them to give me the contact information for the CEO and CIO of Verizon.  No response.  What a shock.

[Citrine7]

I am still receiving 'Temporarily unavailable' error. Upon relaunching over and over eventually shows contacts and more text messages than are on my device are backed up.

Main page of app tells me everything is backed up, but I still have no photos and haven't had access to them at any point for approx a month and a half....

The storage used in settings leads me to believe that they are somewhere.....

2/23 is tomorrow.....Pleeeeeease Verizon.....

[tonyome]

These are the dates that Verizon has said this problem would be fixed:

February 6

February 16

February 23

I wouldn't be surprised it all if they push it out again into March.

[PATH501]

Guess what today is?  Can you also guess what is still going on?

Here's the lowdown Verizon... I can access the cloud and it tells me that my cloud account is full at 5GBs and it asks me if I would like to add more storage.

The bad part is that it tells me that I have no videos, pictures, music or documents stored. (5gb's and my storage is full).

I can access my contacts now, which is a good thing, I can access old messages, I can access call records.  Now I'm not a rocket scientist, but I know I used to have pictures, videos, music, and documents stored in the cloud!  I know for sure that I do not know 5GBs worth of people (contacts)!

I NOW DEMAND TO KNOW WHERE MY PICTURES, VIDEOS, MUSIC, AND DOCUMENTS ARE!

I don't care if you say this is a "free" service that is offered, I pay a ton of money every month for this complete package because I enjoy the convenience.  THIS IS NOT CONVENIENCE!

[JRW1132]

And when trying to access on verizonwireless.com it still says OOPS! Something went wrong. Hit reload or try again.....................................................................................

I don't understand why at least the pictures that I have added on my new phone since all this went down isn't even there