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I got a samsung s7 about a month ago and all my pictures/contacts/videos were accessible through the verizon cloud app. As of yesterday, I can no longer access the content so I cleared data and cache, forced stop. It still didn't work so i uninstalled and reinstalled. Now I cannot even logon to the app anymore. When I try to login it says "Verizon Cloud has encountered an error. Please close application and try again (code:7500)" I once again tried clearing data and cache, forced stop uninstalled/reinstalled but every time i login I still get the same error?????
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As the original person starting this thread, i also can confirm that i now have all of my cloud content once again as well. Same situation as citrine above where I was notified of a story and to my surprise found all my pics, videos, docs, etc.
Good luck to everyone
What a joke. They must be telling their employees to play dumb. There is no way support doesnt know about this.
Also the app tells me my ID does not exist so that's comforting.
jbart321, I know this has been a long journey for you and the others on this board. We regret that you have not been able to access your content. Have there been any changes for you? Is there anyone else on your account? If so, are they able to connect?
JoelR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No change. It just says "Sorry, We don't recognize you". It shows what should be used in my cloud but everything is still not there, besides contacts.
OK, so I just upgraded my phone and can't access my saved cloud data. When my wife upgraded a little over a year ago she lost all her data as well. As of this morning it is showing my contacts and messages, but nothing else. I have pictures that are extremely important to me on there of my daughter who passed away. When I called in I was told there were no issues with the cloud service to the reps knowledge, but still can't access my data! I need to know that my messages and pictures will be restored, and when that is going to happen if possible! We never did get my wife's data back.
This had been an ongoing issue for a month, I'm sure the rep you spoke with must've been new or something.
Welcome to our problem nwright79.
Oh yeah, my storage is full at 5 gb, but I have nothing in storage. So I am still not able to access my memories.
We want to make sure you are able to access your memories. With regards to your information let's see what we can do for you. Are you able to access the information online using the Verizon account online?
JasperM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Guy, we have answered this question a half dozen times now. NOTHING WORKS. Its not a phone issue, it is a Verizon issue. This is so aggravating to have random techs coming in here asking the same question over and over and accomplishing nothing.
This whole thread is about no one being able to access anything on the cloud from anywhere on any device!
We have restored our cloud servers, however, you still may experience times where you are unable to sync your device, or see your content. This is to ensure that the servers remain available. We expect to have all limits to be lifted by 2/23 and Verizon Cloud services will return to normal. Be rest assured no data has been lost during this outage.
AnthonyM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Dear Verizon wireless customer support!
In case you do not realize what is going on...
The cloud says it is backing up but still there is nothing there. EVER! There isn't any intermittent or temporary times where we are able to access these servers at any time! It says it is backing up current data, but there is nothing there, not to mention all the backups I have prior to this issue. There's its only contact info and old messages which I could care less about. I want my music and my pictures! Which are not there!
After the 23rd ,when i still cannot access my memories, what are you going to do about it? Tell me that it'll be another week? I'm getting angry over this issue and the apparent non understanding of the problem that myself and these other nice people are experiencing.
I'm tired of feeling like Verizon is patronizing me!
You have not restored anything. I still cannot log in and I still get the same repository error. None of the files I had saved are there.
Still not fixed. What happened to the 6th as being the deadline? Website doesn't work and app is broken. What is the deal? Gives us answers not more canned, vague responses.
Their customers are not their priority.
jbart321, I am a big user of the Verizon Cloud myself and can understand your concern. We want to make sure your information is safe. I am sending you’re a private message so that we can take a closer look at this for you.
RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Mine stopped working one day out of nowhere. I didnt change phones. Droid Maxx. Ive heard its a regional issue. I live in Idaho. Its pretty obvious based on recent App reviews on Google Play that it is affecting a good number of people. If you dont go into Cloud all the time though it would likely take awhile to notice. I never received a notification that backups were failing.
Still down..... very surprising...... YIKES.
ok, I made my fourth phone call to Customer Service, and my third transfer to Tier-2 Tech Support today (I previously had a Tier-2 ticket open for the problem). Like most of you I could not access the cloud since Jan 26th via my phone app, my computer at home, nor from my computer at work with a different IP address.
Back on Feb 3, was told that it was a regional problem with two of the servers and that they hoped to have it fixed on Feb 6th. My contacts were not impacted because they are on a different server.
Got more information today after telling them that I had 32 years of software engineering experience.
Basically it was a regional problem that impacted Servers DC8 and DC9. My husband's data is on DC3 and was not impacted. The fix requires new hardware for the two servers with the problem. DC9 was fixed but is currently being throttled as to not overload the server. My data happens to be on DC8 which they hope to have fixed tomorrow Feb 9th. The rep did say that he could see my photos, music, videos on that server.
A previous CSR said that our data is backed up in triplicate which is good news.
This explains why it has been frustrating for some of us, while others could access the cloud. I saw the same statistics by looking at the newest reviews on the Google Play Store for the cloud app. Some gave 1 star while others gave 5 stars.
Hope this helps.
Thank you very much for your diligence and taking the time to inform us of
what is happening.
One would think that Verizon would have taken the time and explained this
mess to us so that we would understand.
I guess transparency is a foreign concept in their CSR training.
Thanks again
I'll believe it when I see it. The system doesn't even recognize my login when it does get to the app, which is rare. I am certain my shit is gone.
Amen!
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