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Well, to no one's surprise, it's 2/27 and the Cloud still isn't accessible. Thanks Verizon! We should probably go ahead and push that date out again. 
I got a samsung s7 about a month ago and all my pictures/contacts/videos were accessible through the verizon cloud app. As of yesterday, I can no longer access the content so I cleared data and cache, forced stop. It still didn't work so i uninstalled and reinstalled. Now I cannot even logon to the app anymore. When I try to login it says "Verizon Cloud has encountered an error. Please close application and try again (code:7500)" I once again tried clearing data and cache, forced stop uninstalled/reinstalled but every time i login I still get the same error?????
Solved! Go to Correct Answer
As the original person starting this thread, i also can confirm that i now have all of my cloud content once again as well. Same situation as citrine above where I was notified of a story and to my surprise found all my pics, videos, docs, etc.
Good luck to everyone
We have restored our cloud servers, however, you still may experience times where you are unable to sync your device, or see your content. This is to ensure that the servers remain available. We expect to have all limits to be lifted by 2/27 and Verizon Cloud services will return to normal. Be rest assured no data has been lost during this outage.
AnthonyM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm going to keep this thread going because #1... on my computer, I CANNOT even open up the Cloud at all! This is completely strange because you say the Cloud has been restored and the most stable method by which to connect to the Cloud... the Cloud and its contents are non existent for me. and #2... through both my Note 5's My Files access to the Cloud and through the VZ Cloud App, my data is no where to be found... at all! As I mentioned previously, these four, now five weeks of incredulous blundering on Verizon's part and the weekly updates informing me that 'the cloud will be fully restored in one more week', is already OLD and there's no more trust remaining from your company. Sixteen year's business account with VZ and I'm treated like a 'newbie' by your support staff on the phone and online? You folks need to show some RESPECT! Especially for someone who has demonstrated loyalty to your company and having the same cell phone number for TWENTY FOUR YEARS. I would be shocked to see my 'lost data' recovered. I personally think you lost all of it! We'll see. I'm tired of all the excuses!
Keep repeating the same diatribe over and over, I'm sure it will fix the issue.
Yeah, what they said. I still can't even access the Cloud from either my phone or computer. Let's just go on and push that date out another week, or ten. I'm beyond frustrated now and the $25 bill credit I was offered was nice and I'll definitely take it, but I've lost all faith in Verizon at this point. Long time customer - in fact, I've never used another carrier. Very, very disappointed - and if my photos are never recovered, we may have to break up Verizon.
Well I have not been offered any sort of bill credit (which better change verizon). Problem is all of us just got new phones which is apparently part of the cause of all of this so well have to pay off the stupid phone to switch.
I have a new phone on my account as well so I'm in the same boat. Also, the only reason they gave me anything was because I asked for it - not specifically $25, but something due to the fact that the Cloud hasn't worked correctly in months.
I have had the same exact problem for a month or so, and my phone is not new. The cloud services were working one day and were down the next. I've been keeping up with this thread since it started because those posting here have the same issues as I do. I have year's worth of photos of my son stored on this service. I am glad they are working on the problem and look forward to it being resolved, however this is not about a rebate. I just want the photos of my son back.
I agree completely - I just want my photos back as well. They are worth infinitely more than the bill credit they offered. I'm very surprised Verizon has made some "official" statement since this seems to be affecting so many people, and the fact that it's been going on for an extended period of time.
I would have loved to report back stating that the Verizon Cloud service is back up and running as intended. However, our techs are still indicating that you may experience times where you are unable to sync your device, or see your content. We expect to have all limits to be lifted by 2/27 and Verizon Cloud services will return to normal.
Be rest assured no data has been lost during this outage.
@yarelim_vzw
That's bull!
And it has nothing to do with partial functionality syncing or seeing content! The things we want are UNAVAILABLE AT ALL TIMES! IE pictures, music, videos, documents!
"sync your device"...what device? WE CAN'T GET INTO CLOUD ON YOUR OWN WEBSITE, and it's as unfunctional as it has been for a month now.
Great news everyone! Just heard that the Cloud will be up and running with no issues on February 29, but no later than February 31. That's the news I've been waiting for. Yeah!
I needed that laugh. Has to be the best comment to this whole horrible annoying issue.
Nope.
Is it a bit odd that the largest telecommunications provider in the United States would have server problems causing a fairly sizeable amount of clients to lose access to their data for 2 MONTHS?
It's clear many folks are having the issue based on other threads, app reviews, etc.
What technical issue would take that long to resolve? There's a missing piece to this puzzle. Mysteries of the universe.....
I have two tickets open, and the last one, five days ago deals with my LOSING ALL OF MY FILES, DATA, PICS on my Cloud which has been down FOUR WEEKS CONTINUOUSLY. Before losing all the data and files, I was able to watch the Cloud being rebuilt. However, this time, EVERYTHING is gone and whether I try to enter the Cloud through My Files on my Android Note 5, the Cloud App or the Computer, there is absolutely NOTHING that's showing up. After speaking with a number of my contemporaries at companies where they either run the IT dept or are very important high level software and hardware system's engineers, it's the opinion of all that Verizon and its so-called vendor have FAILED MISERABLY and their backups and redundancies also failed them horrendously. After sixteen years with a business account on VZ and never having missed a payment, getting the same run around from the techs, supervisors and AD's and having lost the ability to close TWO BUSINESS CONTRACTS because the Cloud was unavailable, I am at the point when the next set of phones becomes available, I will for the first time, seriously look at the competition. Verizon has failed me and some of the comments coming from the supervisors on the phone, well... basically they have been nickel and dime-ing me to death and playing me like I'm a newbie when in fact I've had the same cell number for twenty four YEARS! NOTHING that Verizon could say to me any more in the future will be taken without serious doubt and salt. I even called the administrative assistant to the NRB Director directly and she did not return my call on two occasions. I have since removed her contact info. All of my contacts are backed up on Google and in the future I will no longer use the Verixzon Cloud for anything... moving to my Corporate Account's Google's 30GB Cloud. Frankly and I recognize this is a long post, Verizon, you are so full of excuses, it's downright pathetic!
Yeah, there's absolutely no access via whatever machine or contraption that I use.
PATH501, we really want to help and get this cloud issue resolved once and for all. Please check your private messages. I've sent you a message so we can work together more closely.
SamanthaT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Well, to no one's surprise, it's 2/27 and the Cloud still isn't accessible. Thanks Verizon! We should probably go ahead and push that date out again.
Dear Verizon, you are not making any friends on this thread. How about being straight with us and give us the truth. I'm sure we could all handle the truth right now and maybe you may earn some respect back.
We're all tired of the run around.
By the way please message me the way to contact corporate headquarters.
Start a new topic or ask questions in the open forum.