I have two tickets open, and the last one, five days ago deals with my LOSING ALL OF MY FILES, DATA, PICS on my Cloud which has been down FOUR WEEKS CONTINUOUSLY. Before losing all the data and files, I was able to watch the Cloud being rebuilt. However, this time, EVERYTHING is gone and whether I try to enter the Cloud through My Files on my Android Note 5, the Cloud App or the Computer, there is absolutely NOTHING that's showing up. After speaking with a number of my contemporaries at companies where they either run the IT dept or are very important high level software and hardware system's engineers, it's the opinion of all that Verizon and its so-called vendor have FAILED MISERABLY and their backups and redundancies also failed them horrendously. After sixteen years with a business account on VZ and never having missed a payment, getting the same run around from the techs, supervisors and AD's and having lost the ability to close TWO BUSINESS CONTRACTS because the Cloud was unavailable, I am at the point when the next set of phones becomes available, I will for the first time, seriously look at the competition. Verizon has failed me and some of the comments coming from the supervisors on the phone, well... basically they have been nickel and dime-ing me to death and playing me like I'm a newbie when in fact I've had the same cell number for twenty four YEARS! NOTHING that Verizon could say to me any more in the future will be taken without serious doubt and salt. I even called the administrative assistant to the NRB Director directly and she did not return my call on two occasions. I have since removed her contact info. All of my contacts are backed up on Google and in the future I will no longer use the Verixzon Cloud for anything... moving to my Corporate Account's Google's 30GB Cloud. Frankly and I recognize this is a long post, Verizon, you are so full of excuses, it's downright pathetic!
