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I got a samsung s7 about a month ago and all my pictures/contacts/videos were accessible through the verizon cloud app. As of yesterday, I can no longer access the content so I cleared data and cache, forced stop. It still didn't work so i uninstalled and reinstalled. Now I cannot even logon to the app anymore. When I try to login it says "Verizon Cloud has encountered an error. Please close application and try again (code:7500)" I once again tried clearing data and cache, forced stop uninstalled/reinstalled but every time i login I still get the same error?????
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As the original person starting this thread, i also can confirm that i now have all of my cloud content once again as well. Same situation as citrine above where I was notified of a story and to my surprise found all my pics, videos, docs, etc.
Good luck to everyone
My cloud service has been down over a week. Just found this thread and seems like it is still an ongoing issue. I thought it was my S5 getting old yet that doesn't seem to be the case now that I have read this thread. I suppose I'll start the process of calling them over and over. Anyone else have any updates?
You have probably read what others are saying on the forums already. I have experienced the same problems after receiving a replacement phone at the beginning of February. Initially, I had no access to the cloud...contacts or media. I called Verizon and was told the same story others have shared that it was a server issue that would be resolved on Feb 9. The short story is that it is still unresolved. I did gain access to my contacts in mid February. The pictures and media are not accessible. I occasionally (when I don' t get one of various error messages) can see that I have used space where my pictures should be. I am hopeful that is an indication that my pictures are not gone forever despite not being able to access them.
I have called Verizon several times. I spent nearly two hours on one phone call, I followed all their instructions even though they seemed unlikely to work. In my case, it has always been turned into a phone issue, but my lack of cloud access extends across devices. I have tried phone, tablets, and several computers with the same result. The frustration for those of us with this problem is the lack of any acknowledgement by Verizon that it is an ongoing issue. I have no updates despite my phone calls/email..... at this point I realize my frustration is at an unhealthy level. I am not sure if I will call again. The technicians in my experience are polite, but apparently uninformed about any ongoing cloud issues. I generally get the the standard instructions on how to clear the cache, reinstall the app....etc. They want to help, but I think it is unlikely the issue is with the phone. I was passed through a couple times to the next level, but my experience has been no different. I even tried emailing one of the "managers" who left me their email address on a voice mail, but I have yet to receive a response and that was at least two weeks ago.
I am guessing Verizon is either ignoring the issue, doesn't know how to fix it, or perhaps not enough people have complained to make it a priority. It is poor customer service at the very least especially for those of us who have been loyal customers.
Hopefully it works out better for you. Perhaps someone will share some good news.
Mine started to work again a week ago, but started acting up again yesterday. Could not delete pictures from the cloud using the app, got "cannot connect to the cloud at this time". Could delete photos by logging into My Verizon on my computer though. Called Verizon on an unrelated issue today and talked to tech support. Found out that DC9 server was rebuilt, but that they are still working on DC8. Also found out that their cloud software is actually a vendor package developed in Great Britain. Well that could explain it, not developed or supported inhouse, at the mercy of the vendor. I retired as VP Software Engineering for a Fortune 50 company and can tell you that in my 32 years in the industry, I have never seen a fiasco such as this. Good luck to all of us.
Synchronoss.com
cflutist we know how frustrating it can be when your Verizon Cloud is not working properly. Our technicians are working towards getting this resolved as soon as possible. We do appreciate your patience.
YeseniaV_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
My cloud was also working about a week ago. I was able to upload new photos and was able to see and download old photos and movies. As of a couple days ago I'm back to the can't connect to the cloud message.
Yes, backed up my phone's files on our NAS in a RAID configuration at home when these cloud problems started on January26th for us. Didn't trust you guys. Here it is the middle of March and it still isn't resolved for everyone. Shameful on your part.
My phone, S7, did a factory reset by itself and then updated yesterday. I was able to get all of my contacts from my Cloud but nothing else. I have tried everything. Uninstalling the app and re-installing it, clearing the cache and data. My cloud on my computer says I have used so many GB but none of my pictures or videos will show up.
We understand how important it is to find this content. Have you checked your cloud's trash?
EstebanP_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Thank you for your input EstebanP_VZW, but this thread is about not being to receive our info from the cloud, it keeps telling us that it cannot connect to the cloud at this time!
EstebanP_VZW I would love to check my trash but my cloud won't let me check anything. If I try to click on my pictures, it takes forever to try to load then says "Sorry, we can't connect to the Cloud service at this time." I was finally able to access my cloud on my computer and see all of my pictures but still can't view them on my phone. I've deleted the app and redownloaded it with no success. I've tried accessing it with my only my data to make sure it wasn't an internet connection problem, it's not.
It's been 11 weeks for me with this debacle. I've had all the listed errors, 7500, 2802,...Now I have a NEW error. code:403 - Account is in invalid state.
How Interesting. Account is current and in good standing. I'm curious to see how they explain this one.
When I go to check for access daily on the cloud it typically begins it's backup process and about 30 seconds in, errors out. Now when I try it takes me to a login screen, I input my credentials, and gives me this NEW error. So now I don't have ANY connection to my cloud, contacts or otherwise.
This is shaping up nicely to become an extremely enormous Class Action Lawsuit.
I still don't have access to my cloud data. 13 years with this company and I pay for the extra storage. I have been patiently awaiting a resolve to this issue.
Verizon..... do you know what class action lawsuits are? Because this kind of ongoing nonsense is how you get class action lawsuits.
Tomorrow is the 2 month anniversary since this thread was started and there is still ZERO presence from upper-level Verizon Customer Service. How on Earth a company can let a 15 page thread like this fester on their own forum is beyond me.
Seriously, everyone who has posted in this thread needs to contact the BBB, and the FCC to get Verizon to finally acknowledge this problem and either 1.) fix it correctly or 2.) pay us all handsomely for losing all of our invaluable data.
They charge us out the wazoo for using their services and need to be penalized out the wazoo for failing to hold up their end of the service agreement.
Yep, two months later and the problem persists.
No access to anything but contacts and texts in App. No photos found, but are taking up storage. At no time in the last two months have I had any of my photos accessible in the App.
They are sometimes viewable (although unable to delete) in desktop/webpage, sometimes not.
Uninstalled app again today. Cleared cache. Reinstalled. Nada.
Various different 'service unavailable' errors and infinite loading with no result.
Ditto, except that it's been since the beginning of January for me. No access to anything but contacts and online and in the App. No photos found, but are taking up storage. At no time in the last two months have I had any of my photos accessible in the App or online. I do keep getting messages from Verizon reps saying how important it is to them that we have access to our Cloud information. I'm beginning to think they aren't being sincere in saying that. Still don't know how this hasn't gotten out to any major news outlets. Verizon has done a good job of keeping it quiet somehow.
MRIDE214, it's important that you are able to see all contacts and photos. I would like to review things for you. Please check your inbox for a message from me.
katrinan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have access online to view everything and today is the first time i was able to delete a photo on there....slowly trending in a positive direction i guess (key word being slowly). After that occurred i thought hey, maybe the app will work. NOPE:
Something went wrong....sorry, we can't connect to the cloud service at this time.
Getting pretty sick of that message.......
So here's a good one guys:
Just got a notification from verizon cloud to put my pictures on mugs.....click on the notification only to be told you have no pictures on your cloud so you should back up pictures to the verizon cloud.
Apparently now verizon has found ways to [Removed] about not fixing this.
inappropriate content removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
Bird
Just to let everyone know, I was able to access my cloud content (yes it was still there) just a couple of days ago and was able to transfer my data to my phone, but now I'm unable to access it again. So the stuff is still there just very intermittent connectivity.
Good luck guys.
Thank you for letting me know what is going on with your Cloud account, JRW1132. I would like to get to the bottom of this once and for all. I have sent a private message to you. I look forward to your reply so we can get this issue resolved.
LaurenC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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