1 Solution
I got a samsung s7 about a month ago and all my pictures/contacts/videos were accessible through the verizon cloud app. As of yesterday, I can no longer access the content so I cleared data and cache, forced stop. It still didn't work so i uninstalled and reinstalled. Now I cannot even logon to the app anymore. When I try to login it says "Verizon Cloud has encountered an error. Please close application and try again (code:7500)" I once again tried clearing data and cache, forced stop uninstalled/reinstalled but every time i login I still get the same error?????
Solved! Go to Correct Answer
As the original person starting this thread, i also can confirm that i now have all of my cloud content once again as well. Same situation as citrine above where I was notified of a story and to my surprise found all my pics, videos, docs, etc.
Good luck to everyone
I'm also in need of a resolve "once and for all" Lauren. I have been patiently awaiting a response or fix for over a month now. I'm not one to stir the pot over every little thing but starting Monday I will be a thorn in customer service's left cheek. I have the exact same issues as everyone above but complete inaccessibility rather than intermitent service to photos and videos.
I need some help from Lauren as well. I keep getting messages from Verizon on my phone that my cloud is 80% full and I need to delete photos or upgrade. I don't want to upgrade; I want to delete photos. But I haven't been able to. Verizon had better not stop me from taking photos that go into the storage or bump me to a charged plan because I can't access my cloud.
So please help!
We are certainly happy to help you here. In order to access the account we will need to meet in a Private Message, is that okay?
NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Yes, I would like to get this resolved. I still can’t access my Cloud.
Well, it's now been 100 days and counting since I last had any access, which includes online and mobile access, to my Cloud storage. Thank you Verizon! Apparently I'm using some of my storage, according to the GB counter, I just don't ever get to look at it again. Sounds like a great deal to me.
Almost at 3 months with no cloud service.
Verizon, seriously, what in the name of geebus are you doing?
Well, three months later and the Verizon Cloud app is basically worthless.
Contacts and texts. No access to photos at all in the app the entire three months.
Numerous attempts at uninstalling, reinstalling, disabling, enabling, etc etc.
I can access Cloud photos through the Verizon desktop website. Curiously enough it contains all the photos in real time currently on my phone and that continue to be taken but the App shows 0 found. Content Restore finds nothing. It sure is taking off my data storage viewable within the App though.
Doesn't seem like it should be that hard to fix the app to function after three months. An update might be nice.
No viewing, sharing, editing. No access on device. What's the point?
Hi Citrine7,
I'm so sorry to learn of any issues with the Cloud service. We have a small amount of customers currently experiencing issues with our cloud service. Rest assured all your data is safe and will be available once the service is back online. We are working hard to resolve the issue as soon as possible
ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
BOOOOO....yet another Verizon "issue" your so "sorry to hear about this".
I actually counted this last time around, as my technical issues--w/every device I've tried, Android & iOS, have been immense...truly.
The numbers came in at 20+ hrs. logged in the span of only 30 days (my personal Verizon cloud issues were minor in comparison w/all other tech nightmare, thus consumed a small amount of that time) dealing w/tech support, customer care, and staff at the local VZW store.
Your "cloud" service is rotten in my opinion. Either it's lost info./files/media &/or has loads of media files from all previous devices, locked hostage, STILL, accessible ONLY in your cloud... unable to move/remove/transfer from &/or to any electronic device, anywhere. Viewable/useable only from your cloud service
Furthermor, yet again, I hear how "this is such a strange & baffling occurrence" when presented to any Verizon staff approached about the issue. IRONIC isn't it???
stop with the [Removed], poorly worded CS replies and fix our problem already. This is insane.
If only a "small amount" of customers are being inconvenienced by this, you should easily be able to fix it.
When are you people going to admit that you have lost our data?
inappropriate content removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
Coming up on 4 months now Verizon! Oops.....still no access! Great service you've got. Thanks.
3 months. January 27th to April 27th is 3 months.
Still, WAYYYYYY too long for this to still be going on
"We can understand the sense of urgency to access the Verizon Cloud, Chris and we appreciate your patience throughout this process. We have researched the status of this known issue to provide you with an update. We appreciate your patience throughout this process and certainly value your loyalty.
Our network team have updated us and this issue is currently in a resolved status. Please keep us up to speed with the performance of the Cloud and we will be ready to address any concerns you may have
"
From Steve_vzw
HEY EVERYBODY, OuR ISSUES HAVE BEEN RESOLVED, YAYYYYY!!!!!
(goes to check cloud data--OOPS! Something went wrong...same message for 3+ months)
WOW, VERIZON! YOU REALLY HIT THE BALL OUTTA THE PARK WITH THIS LATEST RESOLUTION!
Hmm well no change here. Has it been 3 months? Going on 4? I've lost track.
Desktop access to Cloud but no access to anything but contacts and texts in App.
I tired of canned responses from customer support/service. I know that information in the cloud had not been lost because I was able to actually access my information 1 time in the last 3 months.
I'm upset because I have no access to my information.
I've been told too many times that engineers are working hard to resolve the problem, but the problem is apparently the engineers. I've been doing IT work for 15 years and the length of time to fix this resolution is bordeline incompetent. STRIKE THAT! IT IS INCOMPETENT!
Verizon must be paying people that don't know what they are doing or Verizon is lying to its customers. All the servers in the entire company could have been replaced by now.
I am beyond being patient. My anger and ire are up to the top right now.
I hate to vent but this is ridiculous customer service!
Amen.
The worst part is that verizon doesn't give [Removed] about this issue or the customers experiencing it.
Not a single one.
If they did, it would have been fixed months ago.
Instead, they want us all to pay to upgrade our storage.
profanity removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
Quick question for everyone. They keep saying that the server that serves us is having issues.
I would like to know if it is geographical or based on something else. I'm from North Carolina, is anyone else?
Where are you from?
I am in Idaho....
Not geographical!
I have been told by VZW that it is the DC server that is down.
How true that is, I don't know.
I am in PA
My issues actually started back in early January - so I've hit the 4 month mark. Again, thanks big V! You guys are the best!
Start a new topic or ask questions in the open forum.
