1 Solution
I got a samsung s7 about a month ago and all my pictures/contacts/videos were accessible through the verizon cloud app. As of yesterday, I can no longer access the content so I cleared data and cache, forced stop. It still didn't work so i uninstalled and reinstalled. Now I cannot even logon to the app anymore. When I try to login it says "Verizon Cloud has encountered an error. Please close application and try again (code:7500)" I once again tried clearing data and cache, forced stop uninstalled/reinstalled but every time i login I still get the same error?????
Solved! Go to Correct Answer
As the original person starting this thread, i also can confirm that i now have all of my cloud content once again as well. Same situation as citrine above where I was notified of a story and to my surprise found all my pics, videos, docs, etc.
Good luck to everyone
Four months is entirely too long to have the same problem, MRIDE214 and we want to make every effort to turn your experience around. We appreciate your patience and I assure you we are taking every step possible to improve the performance of the Verizon Cloud.
I was able to send you a private message to go over a few details. We look forward to working with you.
SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I'm going to throw up. This is pathetic.
Yes SteveR_VZW, four months IS too long to have the same problem. Unfortunately, Verizon doesn't seem to care or the problem would've been remedied months ago. How many customers exactly are being denied access to their information that they entrusted Verizon with? 5? 60? 500,000? I'm curious.
Update! My Cloud App has been down for approx 4 months. I have not had access to any photos in the app at all during that period.
Today, I received a Cloud notification that I had a 'Story' from December 2016....
I clicked on it, and lo and behold all my photos are there. Sharable and able to be deleted....
All the photos this whole time during the outage I have taken on my phone and everything in Cloud from years past....
Texts will not backup (hahaha) but who cares.
Woohoo!!!!
That's great Citrine! Verizon has now restored 1 person's cloud info! Yee haw! Anyway, I'm glad you got yours back. I'm still getting the "Oops" message nearly 4.5 months later.
Going on a month with no access to any content on my cloud, what's the point of paying for extra storage if I can't even access anything that I have backed up? I have called Verizon several times and I get the run around. I have important documents saved to my cloud and I'm going to need them very soon. When is this going to be fixed?
It's never going to be fixed.
We've been dealing with it for 4 months now.
Verizon doesn't care, because there's absolutely nothing you, as the customer, can do besides simply leave Verizon.
They're hemorrhaging customers and they don't care
Okay, I now have been able to access all of my cloud content for the past 2 days. I know that's not a consolation to everyone else here, but it is good to know that all of the content is still there and that there is a solution forthcoming for all.
As the original person starting this thread, i also can confirm that i now have all of my cloud content once again as well. Same situation as citrine above where I was notified of a story and to my surprise found all my pics, videos, docs, etc.
Good luck to everyone
I see no solution listed in the link you provided.
I am having the same issue and have even called more than once for help. Its been 2 weeks now and I need crucial information off my cloud. I have Uninstaller and reinstalled, I have even tried on my laptop, desktop at work, desktop at my mother's, at home on my wifi and off wifi, including on and off wifi at home and work. Still nothing! I was told someone will contact me and that was 2 days ago. How do I get this fixed??
We would like for you to contact our Customer Service at 1-800-922-0204, and ask to be transferred to a Tier 2 technician. They may ask you a few questions first, though this is something we want our techs to look at. Let us know if you have any additional questions in the meantime. RobertH_VZW
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