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OLD PICS MIA
DOB11050
Newbie
‎12-11-2017 09:06 AM

I did not buy VZ Cloud storage plan.  I had pics from 2/2016 in the original free cloud THAT I NEED FOR A LEGAL CASE!

Where are the photos?  I have been a Verizon Customer since 1999.  SERIOUSLY HATE VERIZON.  Give me access to my photos.  How?

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Re: OLD PICS MIA
Ann154
Super User
Super User
‎12-11-2017 09:15 AM

Why didn't you download the pictures before the free cloud access expired?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: OLD PICS MIA
tikibar1
Super User
Super User
‎12-11-2017 09:21 AM

See if this helps:

Re: Free cloud

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Re: OLD PICS MIA
vzw_customer_support
Customer Service Rep
‎12-11-2017 10:24 AM

Thank you for your loyal service over the last two decades, DOB11050. I certainly understand that your media is important, especially for a court case. A few months ago we sent a series of text and email messages to our customers who had the free Verizon Cloud storage to advise this is being changed to premium storage. In order to retain your information the Cloud feature needed to be updated to a premium feature. If this was not completed by the date advised in the messages the cloud feature/content was removed. The good news is, if it has been less than 30 days since this was removed we will be able to add a premium cloud feature and restore your content. I have sent a private message in order to further assist you. I look forward to your reply.

 

LaurenC_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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