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Option to backup pictures is grayed out
CarFace
Newbie
‎05-08-2020 10:40 PM

All options other than contacts are grayed out. How do you fix? I adjusted the permissions to allow everything, stopped the clod app and restarted the phone. 

 

Screenshot_20200508-222910_Cloud.jpg

 

 

2 people had this problem.
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Re: Option to backup pictures is grayed out
NJMagicman
Contributor - Level 2
‎05-09-2020 08:09 AM

That usually means the cloud feature isn't on your account any more.   Go to the settings page,  then go to manage storage and you probably have a choice of 500Gb or 1Tb.  Pick one and follow the onscreen prompts to put it back on you phone number. 

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Re: Option to backup pictures is grayed out
Ann154
Community Leader
Community Leader
‎05-09-2020 09:24 AM

Are you subscribed to the Verizon Cloud to have the option to back up your pictures to the Verizon Cloud?

 

There are other cloud storage options available including free options. Verizon Cloud isn't one of the free options. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Option to backup pictures is grayed out
vzw_customer_support
Customer Service Rep
‎05-10-2020 10:52 PM

Hi, CarFace. Making sure all of your information is backed up to your Cloud is vital, and we are here to help. To clarify, do you pay for your Cloud services, or does it come standard with your plan? CourtneyM_VZW

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