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Option to backup pictures is grayed out
CarFace
Member

All options other than contacts are grayed out. How do you fix? I adjusted the permissions to allow everything, stopped the clod app and restarted the phone. 

 

Screenshot_20200508-222910_Cloud.jpg

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Re: Option to backup pictures is grayed out
NJMagicman
Novice

That usually means the cloud feature isn't on your account any more.   Go to the settings page,  then go to manage storage and you probably have a choice of 500Gb or 1Tb.  Pick one and follow the onscreen prompts to put it back on you phone number. 

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Re: Option to backup pictures is grayed out
Ann154
Expert
Expert

Are you subscribed to the Verizon Cloud to have the option to back up your pictures to the Verizon Cloud?

 

There are other cloud storage options available including free options. Verizon Cloud isn't one of the free options. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Option to backup pictures is grayed out
vzw_customer_support
Customer Support

Hi, CarFace. Making sure all of your information is backed up to your Cloud is vital, and we are here to help. To clarify, do you pay for your Cloud services, or does it come standard with your plan? CourtneyM_VZW

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