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Paid version of Verizon Cloud only Allows Contacts to be Backed Up
Shandycat
Member

I have the full paid version of Verizon Cloud but all options other than Contacts is grayed out under What to Back Up. How do I activate these other options that I'm paying for so I can do a full backup?

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Re: Paid version of Verizon Cloud only Allows Contacts to be Backed Up
vzw_customer_support
Customer Support

Shandycat, being able to use your Cloud is a must. Let's get this figured out. What model phone do you have? Is the app update to date?

 

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Paid version of Verizon Cloud only Allows Contacts to be Backed Up
jav6
MVP
MVP

Are you sure you're logging into the Cloud using the profile associated with the phone number whose Cloud you are wanting to back up?  If you have multiple lines/numbers on your account, they each have their own login and cloud storage.

...Just another VZW customer...trying to offer some assistance...
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