Phone Account Deleted
Phone-User1
Enthusiast - Level 1

My wife's phone account unexpectantly deleted even though phone still working. No warning given. Can't log in to see what's happened because now there's no account to log in to. Wife spent several hours at local Verizon store with rep saying everything will restore. Not the case. Verizon want's to charge more per month even though account was getting loyalty discount. Trying to use phone to get help is useless as there's no account to reference.  Glitches are understandable, but spending hours to not fix something and losing loyalty discount along with the stress is a great recipe to lose  a customer of many years. Hiccups in the system are understandable, but not getting the info out makes one lose trust.

I'm very curious how accounts can be deleted.

 

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