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Phone will not sync contacts.
cwh6h
Member

I tried forcing a sync online. I have room in the cloud. Any help is appreciated.

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Re: Phone will not sync contacts.
mama23dogs
Sr. Leader

What phones, from and to...?

Where were your contact stored? ( iCloud, Google, previous phone, Verizon cloud )

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Re: Phone will not sync contacts.
cwh6h
Member

I have my contacts on the Verizon Cloud, they loaded perfectly when I switched phones a year ago. I have a Samsung Galazy S5. I have an auto sync every night and for the past few months I wake up with an alert that the contacts cannot sync. Any ideas? Thanks for the help!

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Re: Phone will not sync contacts.
vzw_customer_support
Customer Support

What a head scratcher, cwh6h.

I don't know where I would be without my contacts. Let's get this resolved for you.

Do the same contacts stop syncing or is it different each time?

Have  you been through the Content Restore process

Menu>Content Restore> Check off the desired content


(if possible do this with WiFi enabled to preserve data)


TamaraH_VZW Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone will not sync contacts.
mama23dogs
Sr. Leader

I Don't use the Verizon cloud anymore because it used to require mobile data only and won't sync over wifi. 

do you turn off mobile data at home?

i Merged all my contacts to Google, so no matter what device I use they are sync with my Google account beautifully.

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