1 Solution
My pictures are not uploading as scheduled. This has been going on forever. Verizon has tried to help but it's a problem. The more pictures I have that don't upload keeps the pictures from uploading due to the amount of pictures. If they would upload as then all pictures would all upload.
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Hello Thomas,
Your recent 'Lock out" as that you cancelled the service and all your data was then archived. I believe one of my members already assisted you with recovery.
As was detailed in the various email communications with the Support team members your Verizon Cloud is actively backing up content as recently as today. Note that the scheduled backups will pull photos/videos from a select set of locations in your device (Camera (DCIM), Pictures, Movies, SD Card root). The stuff you saved in Downloads, Message Apps, FB, Instagram, custom or private folders et al will NOT autosave and must be manually selected and shared to the Verizon Cloud as previously described.
Other Apps have different allowances to your device's storage and may act differently than the Verizon Cloud app, so expecting the exact same behavior can not be expected.
Hello, thomasr1950. Help is here. Having the ability to upload pictures is a must. Please tell us more. How are you attempting to upload the pictures? Is this for a text message? Email? Please provide some details so that we can help.
-Natasha
Uninstalled, reinstalled app, clear cache, restarted phone. Verizon says it's fixed, it's not. They say its a signal issue, it's not, I get a good signal. It happens on wifi and mobile network. It's been going on every since I've been with Verizon. I just got a message saying ticket complete again but the issue remains! Verizon support is bad!
Hello, thomasr1950. Help is still here. Let's take a step back as I see we have asked some questions but still need clarification. What exactly are you attempting to do? Where are you attempting to upload pictures from? Keep in mind we are viewing this with a fresh set of eyes so details are needed to proceed with assistance.
-Natasha
Now I'm locked out of my account. It's been over 24 hours. Tier 2 is not helping.
Hello Thomas,
Your recent 'Lock out" as that you cancelled the service and all your data was then archived. I believe one of my members already assisted you with recovery.
As was detailed in the various email communications with the Support team members your Verizon Cloud is actively backing up content as recently as today. Note that the scheduled backups will pull photos/videos from a select set of locations in your device (Camera (DCIM), Pictures, Movies, SD Card root). The stuff you saved in Downloads, Message Apps, FB, Instagram, custom or private folders et al will NOT autosave and must be manually selected and shared to the Verizon Cloud as previously described.
Other Apps have different allowances to your device's storage and may act differently than the Verizon Cloud app, so expecting the exact same behavior can not be expected.
Now I can't get support! Nobody's replying. Why?
Start a new topic or ask questions in the open forum.
