Private Folder Issue
NDawg1
Enthusiast - Level 1

I cannot access my private folder on the cloud. Ive reset and typed in the PIN i created multiple times and it always brings me back to the "get started" button. How do i actually access the private folder. I have videos and photos in there that i just cant access now anymore. How do i fix this

Re: Private Folder Issue
vzw_customer_support
Customer Service Rep

NDawg1, thanks for contacting your Verizon Social Media Team and let us know about your concerns regards your private folder. We can assist you in order to resolve this concern. We'll send a private note for you in order to follow up this concern.

 

 

>Edgar

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Re: Private Folder Issue
DubZooty
Newbie

I need help as well same issue

 

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Re: Private Folder Issue
vzw_customer_support
Customer Service Rep

DubZooty, Sorry to read about your issue with the cloud. We would like to help. We will be sending a private note.  ~Peter

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Re: Private Folder Issue
pzxdld
Enthusiast - Level 1

I have the same problem. This is a very buggy app 

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Re: Private Folder Issue
vzw_customer_support
Customer Service Rep

pzxdld, we're sorry to hear that you're having problems accessing that folder. We'd be happy to take a look at the situation and we'll send you a Private Note shortly.

~Jesse

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Re: Private Folder Issue
Sha2023
Enthusiast - Level 1

I have moved several pictures to the private folder. When I open the private folder no pictures are there

Re: Private Folder Issue
vzw_customer_support
Customer Service Rep

Hello, being on top of your service is vital, especially if you are trying to transfer pictures to a Private Folder. Verizon is here to help.

 

We sent you a Private Note. Please review at your earliest convenience. 

~Gilbert

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Re: Private Folder Issue
Desertdawg
Enthusiast - Level 1

I am having the same issue trying to get into my cloud private folder from my phone. please help

 

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Re: Private Folder Issue
vzw_customer_support
Customer Service Rep

 

Good afternoon Deserdawg. What app are you having this issue with? When di this start? Where are you accessing the app?-Joe

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