Private Folder Issue

[NDawg1]

I cannot access my private folder on the cloud. Ive reset and typed in the PIN i created multiple times and it always brings me back to the "get started" button. How do i actually access the private folder. I have videos and photos in there that i just cant access now anymore. How do i fix this

[vzw_customer_support]

NDawg1, thanks for contacting your Verizon Social Media Team and let us know about your concerns regards your private folder. We can assist you in order to resolve this concern. We'll send a private note for you in order to follow up this concern.

>Edgar

[DubZooty]

I need help as well same issue

[vzw_customer_support]

DubZooty, Sorry to read about your issue with the cloud. We would like to help. We will be sending a private note.  ~Peter

[bstockham]

Verizon, why do you keep sending people private messages about this? Clearly it's a common issue can you just state the solution to fix it so we can all benefit??? Yes, I am having the same issue, now even more frustrated that I have to wait for you to send me a private message before I can access my files.

[pzxdld]

I have the same problem. This is a very buggy app 

[vzw_customer_support]

pzxdld, we're sorry to hear that you're having problems accessing that folder. We'd be happy to take a look at the situation and we'll send you a Private Note shortly.

~Jesse

[Sha2023]

I have moved several pictures to the private folder. When I open the private folder no pictures are there

[vzw_customer_support]

Hello, being on top of your service is vital, especially if you are trying to transfer pictures to a Private Folder. Verizon is here to help.

We sent you a Private Note. Please review at your earliest convenience. 

~Gilbert

[Shurry72]

I'm having the same issue.

[vzw_customer_support]

I know I would be disheartened if I had issues with accessing a private folder in my Verizon Cloud service as well, Shurry72. The last thing we would want to see is for any pictures to go missing. What happens if you follow the steps here to reset your Private Folder PIN? 

From the Verizon Cloud App > Private Folder Settings > Reset PIN.

-Joseph

[Desertdawg]

I am having the same issue trying to get into my cloud private folder from my phone. please help

[vzw_customer_support]

Good afternoon Deserdawg. What app are you having this issue with? When di this start? Where are you accessing the app?-Joe

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!