Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Recovering photo albums from cloud?

I backed up my photos in the Cloud.  Then I recovered them to my new S7 android.  But the albums did not recover?  How do I get the albums back?

Labels (1)
Re: Recovering photo albums from cloud?
Verizon Employee

Help has arrived HDB1​! I want to make sure we can help you restore all your precious memories. When attempting to restore your albums, are you getting any error messages? Are you able to view your content when logged into your My Verizon Account via a desktop?

Keep us posted and click this link for additional Verizon Cloud on how to Restore Content - Verizon Cloud - Android Smartphone | Verizon Wireless  .