Repository data has been deleted error-(2802)

[MattD15]

It's now 3/1/17 and this error has been received for over two weeks now when I try to view my photos.  Any suggestions?

[vzw_customer_support]

MattD15 -

Yikes, that is two weeks too long! We're on the scene & eager to get to the bottom of this in no time. What make/model phone are you using? You mentioned that this happened about 2 weeks ago, do you remember making any changes to your device (such as a new software update or downloaded any new applications) during that time frame? To confirm, the error message displays on your entire phone when you go into the photos app and you're not able to view your photos?

AmberK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MattD15]

This has not only happened on my phone, but also on my computer.  In both situations I am not able to view any photos.

Sent from my Verizon, Samsung Galaxy smartphone

[vzw_customer_support]

MattD15, it is our top priority to get your photos working again. In order for us to troubleshoot effectively, we will need to gather more information from you.

What kind of phone are you using? Is it a specific application you're using on your phone and computer that won't allow you to view the photos? Have you made any changes to the device since this began happening?

EricaC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!