Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Restore contacts from Cloud. How?
BlackAudi
Member

Recently, the contacts on my phone have gotten messy.  I've got duplicates and many many "Unknown"  contacts.  To try and keep it simple, I cleaned them up on the cloud and reduced 500+ contacts down to 220+.  I then manually deleted all the contacts from my phone.  [Sidenote] I was left with 3 contacts on my phone that I can not delete.  When I tap on any of these 3 remaining contacts, I receive a message that says, "Contact does not exist".   Anyway, is there an easy way to get my cloud contacts back to my phone?   I've tried using the cloud app and Restore, but the contacts don't come over.

I called Verizon support twice last night to no avail.   All they said was they were experiencing problems with the cloud... maybe try tomorrow.  I tried again this morning.  No luck please help.

Labels (1)
0 Likes
Re: Restore contacts from Cloud. How?
vzw_customer_support
Customer Support

BlackAudi, I definitely understand the importance having your contacts be in tune with your device. Let’s get this figured out. Via your My Verizon account, have you gone to your Verizon Cloud and clicked Sync Contacts which looks like the two circular arrows? It is the hopes that it will upload the current list of contacts to your phone.


NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Restore contacts from Cloud. How?
BlackAudi
Member

I finally connected with 2nd level support and we (mostly) got things fixed.  Still not perfect but I can live with it.  The cloud needs work.

0 Likes
Re: Restore contacts from Cloud. How?
BlackAudi
Member

Here's another example of this Verizon Cloud BS:

Yesterday, I imported 4 new contacts to my Verizon contacts.  After importing, I checked and all 4 new contacts were there.  I went online and checked My Verizon cloud contacts and the 4 new contacts were also there.   Later today, just for kicks... I checked my phone and all 4 new contacts were still there.  I logged into My Verizon and sure enough all 4 new contacts have disappeared.  AMAZING!!!

0 Likes
Re: Restore contacts from Cloud. How?
BlackAudi
Member

I went to the cloud app on my phone and tapped on cloud > contacts > backup now and checked My Verizon... the 4 new contacts were still not there.   I logged OUT of My Verizon and logged back IN... they were there.   I'll check in the morning and see if they are still there.

0 Likes